BBB Business Review
This Business is not BBB accredited
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This company is in the business of selling, leasing and maintaining credit card processing equipment.
The company markets its services through two different divisions.
One processes credit card transactions while the other sells business opportunities in the form of credit card processing equipment distributorships.
At the time of sale, consumers are presented the following options:
1. They may contract for the credit card processing services provided by Electronic Merchant Systems;
2. They may lease the processing equipment provided by the Independent agent.
3. They may obtain BOTH services.
Consumers should be aware that both of the services are provided under separate contract agreements - and that Electronic Merchant Systems is only responsible for the credit card processing services agreement.
Consumers should also be aware that, since the distributorships are independently owned and operated, the Electronic Merchants Systems has limited involvement in the distributors' business practices. Consumers with problems are advised to first contact their sales distributor. If a consumer is unable to attain a resolution to a specific problem through their sales distributor, the consumer may then contact Electronic Merchant Systems directly for assistance.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Electronic Merchant Systems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 95 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||55|
|Total Closed Complaints||95|
Additional Complaint Information
The national headquarters for this company is Francis David Corporation in Independence, Ohio. The Independence, Ohio corporation services consumers and distributors across the country and any matter of complaint received nationwide will be addressed by the Independence location.
This report is based on compiled complaint activity for the company's total service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Type of Entity
Business ManagementMr. Dan Neistadt, CEO / President Mr. Jim Weiland, Chairman Mr. Jon Butinski, Director of Client Services
Credit Cards & Plans - Equipment & Supplies Business Promotions - General