BBB Business Review

This Business is not BBB accredited

Electronic Merchant Systems

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Phone: (216) 524-0900 Fax: (216) 524-9582 View Additional Phone Numbers 5005 Rockside Rd., #100, Independence, OH 44131 View Additional Email Addresses


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This company is in the business of selling, leasing and maintaining credit card processing equipment.

The company markets its services through two different divisions.

One processes credit card transactions while the other sells business opportunities in the form of credit card processing equipment distributorships.

At the time of sale, consumers are presented the following options:

1. They may contract for the credit card processing services provided by Electronic Merchant Systems;

2. They may lease the processing equipment provided by the Independent agent.

3. They may obtain BOTH services.

Consumers should be aware that both of the services are provided under separate contract agreements - and that Electronic Merchant Systems is only responsible for the credit card processing services agreement.

Consumers should also be aware that, since the distributorships are independently owned and operated, the Electronic Merchants Systems has limited involvement in the distributors' business practices. Consumers with problems are advised to first contact their sales distributor. If a consumer is unable to attain a resolution to a specific problem through their sales distributor, the consumer may then contact Electronic Merchant Systems directly for assistance.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Electronic Merchant Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 94 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

94 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 34
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 54
Total Closed Complaints 94

Additional Complaint Information

The national headquarters for this company is Francis David Corporation in Independence, Ohio. The Independence, Ohio corporation services consumers and distributors across the country and any matter of complaint received nationwide will be addressed by the Independence location.

This report is based on compiled complaint activity for the company's total service area.

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Electronic Merchant Systems
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 18

Additional Information

BBB file opened: June 13, 1988 Business started: 09/03/1987 in OH Business started locally: 09/03/1987 Business incorporated: 09/30/1987 in OH
Type of Entity


Business Management
Mr. Dan Neistadt, CEO / President Mr. Jim Weiland, Chairman Mr. Jon Butinski, Director of Client Services
Contact Information
Customer Contact: Mr. Jon Butinski, Director of Client Services
Principal: Mr. Dan Neistadt, CEO / President
Principal: Mr. Jim Weiland, Chairman
Business Category

Credit Cards & Plans - Equipment & Supplies Business Promotions - General

Alternate Business Names
E M S First Hudson Leasing Francis David Corporation

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