BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Dollar Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dollar Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||9|
Additional Complaint Information
The Cleveland, Ohio location is the headquarters for the 22 Cleveland area stores. This report is based on compiled complaint activity for these locations.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office
500 West Monroe Street, Suite 3300, Chicago IL 60661-3697
Phone Number: (312) 382-6000
Fax Number: 312-382-6901
Business ManagementMs. Jane Wetzel, Vice President Quality Mgmt. Mr. Andy Devonshire Mr. Stephen C. Hansen, President Mr. Lawrence Slenczka, Vice President