Business ProfileforTim Lally Chevrolet

Entered by BBB staff LO Consumer states he called the business and spoke with someone named Rachel. He asked if he could have his vehicle towed there and he was told yes and they could run diagnostics for $140.00. It took them a few days but she text him back and told him there were a bunch of codes and it would cost $1250 to repair the issues, which he agreed to. He asked if that was the entire balance and she said yes. About 4 days later she called the consumer back and told him they ran into some problems with the transmission module and it would be an extra $500. He asked if that was in the diagnosis and she said she thinks so. He told her he was not pleased because they agreed on a price for everything that was on the diagnostics. The service manager called him and told him he misunderstood, he advised him that he did not misunderstand. The consumer then asked again if all of these issues were on the diagnostics print out and he said yes, the consumer said that confirms the issue should be part of the original price. The business has had his vehicle for 3 weeks and he is not even sure if any of the work has been done because he cannot reach anyone at the business.