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BBB Business Review

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BBB Accredited Business since

Serpentini Chevrolet of Strongsville

Additional Locations

Phone: (440) 878-6700 Fax: (440) 238-3052 View Additional Phone Numbers 15303 Royalton Rd, Strongsville, OH 44136 http://www.serpentinichevy.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Serpentini Chevrolet of Strongsville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Serpentini Chevrolet of Strongsville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 10
Total Closed Complaints 18

Additional Complaint Information

This company was formerly incorporated as The Merrick Chevrolet Company doing business as Serpentini Chevrolet of Strongsville. As of July 2, 2009, the company is now incorporated as SG Chevrolet, LLC and, under a new filing of August 5, 2009, continues to do business as Serpentini Chevrolet of Strongsville.

This company had also formerly owned a location at 310 W. Garfield Road, Aurora, Ohio, which was sold to The Ganley Auto Group on August 1, 2009. A separate report for that location may be obtained by contacting the Akron BBB online at www.akron.bbb.org or by calling 330-253-4590.

Customer Reviews Summary Read customer reviews

1 Customer Review on Serpentini Chevrolet of Strongsville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1952 Business started: 01/01/1915 in OH Business incorporated 08/05/2009 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
http://www.ohiobmv.com
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert M. Serpentini, President Ms. Jeanine Hein, General Manager
Contact Information
Customer Contact: Ms. Jeanine Hein, General Manager
Principal: Mr. Robert M. Serpentini, President
Related Businesses
Serpentini Chevrolet of Strongsville
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting

Alternate Business Names
SG Chevrolet LLC
Industry Tips
Auto Purchase - Used
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.