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A BBB Accredited Business since
BBB has determined that Serpentini Chevrolet of Strongsville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Serpentini Chevrolet of Strongsville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||9|
Additional Complaint Information
This company was formerly incorporated as The Merrick Chevrolet Company doing business as Serpentini Chevrolet of Strongsville. As of July 2, 2009, the company is now incorporated as SG Chevrolet, LLC and, under a new filing of August 5, 2009, continues to do business as Serpentini Chevrolet of Strongsville.
This company had also formerly owned a location at 310 W. Garfield Road, Aurora, Ohio, which was sold to The Ganley Auto Group on August 1, 2009. A separate report for that location may be obtained by contacting the Akron BBB online at www.akron.bbb.org or by calling 330-253-4590.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Bureau of Motor Vehicles (BMV)
1970 West Broad Street, Columbus OH 43223
Phone Number: (614) 752-7500
Fax Number: (614) 752-8410
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert M. Serpentini, President Ms. Jeanine Hein, General Manager
Related BusinessesSerpentini Chevrolet of Strongsville
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting
Alternate Business NamesSG Chevrolet LLC
Industry TipsAuto Purchase - Used
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview