Business ProfileforHonda of Mentor

My mother has a Lease through Honda of Mentor. She lost her license August of 2022 due to medical reasons, she also has Dementia and has been declared Incompetent. My sister was in contact with Nick several times, he said since there was no POA on her financials due to her owning nothing that the Incompetency form would would satisfy. When I arrived Nick was busy so I had the pleasure of dealing with Steve Sanders. He looked put out, and bothered that he had to deal with me right off the bat. After driving an hour to handle the situation in the proper manor, with all the correct paperwork, that he wouldn't even look at. He said I'm not taking the car, I'm protecting the dealership. I asked of what, as my mother is the only one on the lease. He was well aware that she has NOTHING! And therefor was no Executor for her. He said you can take it to another dealership I'm sure they'd be happy to take it, but I'm not. Then Steve says maybe default and have the car repossessed? I can see how eager they are to help customers at Honda of Mentor. Anyone that has taken care of a family member with Dementia knows how difficult this is, these ignorant individuals at the dealership I wouldn't recommend or send my dog too. They lack every single thing customer service is about, and they should be ashamed of themselves. My mother has owned a Honda her entire life, if she was in her right mind she'd be disgusted by this!!! Clearly I see now why they only have a 1 star rating. Buy elsewhere, clearly they couldn't give a **** less about you as a customer.