Business ProfileforKen Ganley Subaru Wickliffe

I own a tire and wheel road hazard protection plan that covers damage to tires and rims that was purchased with the vehicle costing me roughly $953 at point of sale. It covers damaged and flat tires from driving conditions that lead to the damage. Took the car in under scheduled appointment due to a construction project that spanned the entire month of November on my street and the adjacent streets. I noticed one day both the driver front and rear passenger tire began to rapidly lose pressure. And one had been damaged on the side wall showing a tear. The dealer on arrival was condescending, after being told I have coverage for replacement flat tires etc. They took the vehicle into service, kept it for 2 or more hours, then came out and claimed I had to pay for the tires! I told him flat tires are covered, and he apparently didn't bother to call the warrantee company. I asked him to call them and verify, he got nasty, hung up on the provider while their rep went to pull the contract and said he wasn't going to work with me and stormed off. I got a manager and another associate to handle the employee, and explain their actions. They had my car back there and stated a nail was in middle tread of one tire but failed to say which . one the employee who stomped off claimed he didn't see the tear in the side wall of tire, and that he couldn't find a leak in the other despite my car recording the tire pressure monitor readings and my offering to provide them with the evidence of total inability of either tire to hold air as my car records these readings. In the end they refused to honor the policy, remove the nail, or patch the tires as the policy states the must do at best and sent me home with the same two flat tires! I have disability plates and a mobility service dog who was with me yet they endangered our safety, and did nothing. So they basically took the car back, did nothing for 2 to 3 hours and pulled it back out to the service parking lot.