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          Find a Location

          Embrace Pet Insurance has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Embrace Pet Insurance

              PO Box 22188 Beachwood, OH 44122-0188

              BBB Accredited Business

            • Embrace Pet Insurance

              4530 Richmond Rd Cleveland, OH 44128-5757

              BBB Accredited Business

            Business ProfileEmbrace Pet Insurance

            Pet Insurance
            Multi Location Business
            BBB accredited business

            Contact Information

            PO Box 22188

            Beachwood, OH 44122-0188

            Visit Website
            (800) 511-9172

            Business hours

            8:30 AM - 8:00 PM
            Business Hours
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            9:00 AM - 1:00 PM
            Closed

            Customer Reviews

            3.13/5

            Average of 246 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            141 complaints closed in last 3 years

            48 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/28/2006

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Embrace Pet Insurance offers accident and illness coverage for cats and dogs. 

            Products & Services

            Accident & Illness Insurance Coverage:

            * All Illnesses & Injuires
            * Hospitalization & Surgery
            * Emergency & Specialty Care
            * Breed-specific & Hereditary Conditions in Purebred Pets
            * Congenital Conditions
            * Chronic Conditions
            * Cancer Treatment
            * Behavioral Therapy
            * Diagnostic Testing
            * Prescription Drugs
            * Complimentary Treatments - Alternative Treatments & Rehabilitation

            Business Details

            This is a multi-location business.

            Find a Location

            Embrace Pet Insurance has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Embrace Pet Insurance

                PO Box 22188 Beachwood, OH 44122-0188

                BBB Accredited Business

              • Embrace Pet Insurance

                4530 Richmond Rd Cleveland, OH 44128-5757

                BBB Accredited Business
              Location of This Business
              PO Box 22188, Beachwood, OH 44122-0188
              BBB File Opened:
              9/12/2006
              Years in Business:
              20
              Business Started:
              7/1/2003
              Business Incorporated:
              10/20/2004
              Accredited Since:
              9/28/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of Lic #:34499 NPN#:8818543 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Ohio Department of Insurance

              50 W. Town Street; Third Floor - Suite 300

              Columbus OH 43215

              (614) 644-2658

              Fax: (614) 6443743

              http://www.insurance.ohio.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Cleverland Holdings, LLC
              Hours of Operation

              Primary

              M:
              8:30 AM - 8:00 PM
              T:
              8:30 AM - 8:00 PM
              W:
              8:30 AM - 8:00 PM
              Th:
              8:30 AM - 8:00 PM
              F:
              8:30 AM - 8:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • Chris Hagesfeld, Senior Director of Operations
              • Brian Macias, President
              Contact Information

              Principal

              • Chris Hagesfeld, Senior Director of Operations
              Additional Contact Information

              Fax Numbers

              • (800) 238-1042
                Other Fax
              Read More Business Details and See Alerts

              Customer Complaints

              141 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I bought a policy from Embrace. They promise quick turn around times on their website. They have an absurd and deceitful medical history process that they go through. The policy has been active for awhile and they provide no information to a good time frame of the review. They make sure you are aware that if this is not done, the claims will be denied. They want you to continue to pay the premium but yet refuse to review any documents in a timely fashion. My policy number is ************ HAPPY TO DISCUSS ONCE THIS DECEIPTFUL MEDICAL REVIEW PROCESS IS COMPLETED - **********
              Read More
              Read 140 More Complaints

              Customer Reviews

              246 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Blake F

              04/21/2024

              Embrace has doubled my insurance, I have 2 healthy dogs age 3 and 5 and have never even submitted a claim. They have had insurance for 3 years.... embrace has made good money off me yet we are paying almost 200 dollars a month now. Shame on them

              Embrace Pet Insurance Response

              04/22/2024

              Hello ****** we are sorry to hear that. We know a premium increase is never ideal. Premiums do increase over time with all insurance products, and pet insurance is no exception. Some of the factors that impact premiums each year include the age of a pet, tenure of the policy, and inflation which includes the increase in veterinary costs. Our premiums are based on actuarial data of all the policies we have in force. Over the lifetime with any pet insurance company you are likely to see very similar trends, it just may vary when the increase happens. We do structure our policies to allow each pet parent to change coverage parameters to adjust the premium based on what they feel is best for their individual pet and situation. If you'd like to discuss changing your pet's coverage to better fit your budget, please give us a call at ************ and we are happy to help.
              Read 245 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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