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            Business ProfileOld Time Candy Company

            Candy
            BBB accredited business

            Contact Information

            350 Commerce Dr E

            Lagrange, OH 44050-9316

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            Email this Business
            (440) 355-4345

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            Customer Reviews

            1.25/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/12/2004

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This firm Candy sells through the Internet.

            Products & Services

            candy, bulk candy, candy gift boxes, gum, caramel, candy sticks, coconut candy, cotton candy, chocolate, gummi candy, jawbreakers, licorice, mints, Pez, sour candy, salt water taffy, sugar-free candy, wax candy

            Business Details

            Location of This Business
            350 Commerce Dr E, Lagrange, OH 44050-9316
            Email this Business
            BBB File Opened:
            6/12/2001
            Years in Business:
            24
            Business Started:
            2/15/2000
            Business Incorporated:
            1/16/2001
            Accredited Since:
            2/12/2004
            Type of Entity:
            Corporation
            Business Management
            • Mr. Don Bridge, Vice President
            • Ms. Barb Peterseim, General Manager
            Contact Information

            Principal

            • Ms. Barb Peterseim, General Manager

            Customer Contact

            • Ms. Barb Peterseim, General Manager
            Additional Contact Information

            Fax Numbers

            • (775) 908-1995
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I spent 56.00 on stale candy. Boxes of some items were not sealed properly they were open. All the bubble gum was so hard my kids had to spit it out there couldn’t chew them. I contacted the company they want me to bare the expense to send it back rather then sending me a label which in this case they should provide since they knowingly sent out port quality items.
            Read More
            Read 3 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            T. F.

            12/23/2022

            Rip OFF. Refused to stand behind there product. I ordered 7 dozen candy canes (84) - 82 where broken. I have never had that many broken in an order from anybody. I think they where shipped broken. I purchased shipping insurance - SCAM - it meant nothing. They claim you have only 2 weeks to file a claim after your order was delivered. I received my order the 16th of November - they where closed over Thanksgiving, Called the week of 5th. Seems to me 2 weeks was pretty close. I have yet to see where there is a statement that you have 2 weeks to make a claim. It's not when you order, or on your packing slip, or on the selection page for the product, or with the cart. Really don't know how I was suppose to know... They would not replace or refund my money. I feel totally ripped off! The shipping insurance is a joke, must be their slush fund.

            Old Time Candy Company Response

            12/28/2022

            Hi... It states in our terms and conditions that you must contact us within two weeks. https://www.oldtimecandy.com/pages/terms-and-conditions. We were closed thanksgiving, but were open friday and saturday of that week. Regardless, I have refunded your account in full.

            Customer Response

            12/28/2022

            I am a consumer.....why would look under "terms and conditions" for such a restriction? That is my point to the complaint... you don't have any referral during the selection, in the cart for purchase nor packing slip that states any "terms and conditions" Its just a rip off. I will never buy from you again. I have bought thousands of products over the years and have never read any "terms and conditions" before purchasing. Any return restriction on return were clearly explained during the purchasing process, I didn't have to go look for it! And I don't know what your "industry standards" are as the phone call I made tried to pass it of on.... It really is a shame to me that 82 out 84 candy canes where broken, package by someone who ships candy every day and you don't have the integrity to stand behind your product. And you don't even care or know how they where packaged, that question was never asked.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

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            BBB Reports On

            BBB reports on known marketplace practices.

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