Business ProfileforConrad's Tire Express & Total Car Care

June 21, 2024, the Conrad's service advisor informed me that one of the rear coil springs on my 2016 **** **** was broken. He recommended that BOTH springs be replaced per the manufacturers guidelines. I was quoted $514.44 for the job. I asked if that was for BOTH springs and was assured that BOTH springs would be replaced for that price. I approved the repair work. On July 20, 2024 I called Conrad’s and spoke with Zach. He told me that they were still waiting for the parts but he had my order “right in front of him” as a reminder to call me when they came in. I again asked if the original quote of $514.44 was for replacement of BOTH coil springs and again, he confirmed the total. On August 19, 2024 I again called Conrad’s to check on the status of the ordered parts. This time Zach seemed confused and said he would check and call me back. It seemed obvious that they had forgotten about me. At that moment, he stated that the repair would cost $994.26!!!! NOT the $514.44 originally quoted. When I asked why, he told me that they had quoted the job incorrectly. When I informed him that I had verified the price with them at least twice, he had no response. When I pressed him for an answer, he stated that they had only quoted ONE spring instead of two, but the labor charge quoted was for BOTH springs ($180.70). I contacted Jordan and identified the $740.00 quote from a competitor and he stated he would match the price. My appointment was for 10:00am August 22 but I dropped off my vehicle at 4:30pm on August 21 so they could get an early start if their schedule allowed. They said they would call me upon completion of the job. At 2:30 on August 22, I called to see if they where done, they said “no, they will call me”. At 5:53pm Conrad’s called me that my vehicle was ready. I asked what time they closed….6:00. They called me seven (7) minutes before they were closing! I want a refund in the amount of $225.56 ($740.00 - $514.44).