Business ProfileforCrestmont Cadillac Corporation

I took my car in for service on October 31, 2023 for an engine issue. I the ******** ******** ********** for my extended warranty. From the time I dropped my vehicle off, the communication was terrible. ********* arranged for me to have a rental car while my car was at the dealership. Several weeks later, after my constant phone calls, on November 20, 2023 I was told I could pick my car up. At this point I was informed they never called in the warranty. An additional engine issue, weeks later, called for someone to come to the dealership, from the warranty company, to look at my car. The warranty company approved the second repair but not the first because Crestmont discarded the damaged parts. The repair order has been left open which means the service completed does not show in my vehicle history (engine repair + oil change). I have been provided with numerous excuses about why it isn't closed, they're looking into, etc. To make matters worse, Crestmont did not pay ********** for the rental they set me up with and told Enterprise I was responsible. Enterprise charged me $888.13 which I had to dispute with my credit card company. I consider this to be fraudulent and the terrible customer service since no one called me from Crestmont or Enterprise. I tried to get the assistance from Cadillac Customer Service, but ********* will not follow up with them with regards to the open repair order. I have no intention on returning to the dealership due to their piss poor customer service. I left a message for the customer experience manager and owner and neither responded. I want the repairs to be officially documented on my vehicle. It's the dealership's fault they have to cover the cost of the repair, not mine. I'm entitled to have an accurate history of work done on my vehicle. It doesn't take five months for them to figure out how to close out a repair.