Business ProfileforWindows Direct USA of Cincinnati

Experience was ok overall. I had 2 issues overall. One being with sales when we did the loan and required me to put more money down due to the issue made me a bit unhappy as the sales manager on the phone said i should just pay the extra cost so they dont have to deal with bumping and resubmitting my loan Didnt leave me with much of a choice or great confidence. My second and main big issue is when it came to install. I had been called to set up a scheduled install day and advised I was good to go. Install day came and waiting for the install team to come out at 9am. After waiting until 1130 I finally called to discover the scheduler didnt hit save on my appointment and no one was scheduled for that day. The individual advised that the next day I would have a team out at 9am and should have the job complete in a day. The next day came and no one arrived until 1130am and the crew still needed a lunch break so windows were unloaded and crew went to lunch. So work couldnt begin until almost 1pm. During unload it was also discovered a window was ordered incorrectly. Once the crew arrived back from lunch I was then advised they couldnt finish the majority of the job until the next day after 11am. The final window was finally installed 3 days ago on April 15th. The overall experience with my windows has left a very bad experience as I escalated this with local management as it took 4 days and never heard anything back when they said we will escalate the matter and reach back out over a month later and nothing just a call today that the loan is being submitted and I should see an email about it. Highly disappointed how things were handled and quite honestly hard to recommend the company after all these issues.