Business ProfileforDanco Transmission & Auto Care

I purchased A 2017 Chevy Cruze from RightWay Auto at 5221 Dixie Highway in Fairfield, Ohio on December 27, 2021. The vehicle had about 86k on the odometer. Firstly, it was filthy on the inside (loose tobacco in the footwells, gunk, food wrappers and other garbage throughout). I had the vehicle fully serviced on January 15; & everything seemed copasetic. I drove the vehicle approximately 2,000 miles over the span of 2.5 months, and it sat at Danco from mid April-August, after the engine abruptly cut off while I was driving...no warning lights, smells...nothing. I found out eventually that 2 of the 4 cylinders were shot (no compression), and the vehicle needed a new engine. The vehicle is barely 5 years old, and doesn't even have 100k on it. I purchased a warranty at the time of purchase from Assurant that included engine repairs. I filed my claim in early April. After having my vehicle towed to the Danco Repair Shop on RightWay's lot, it sat for nearly 4 months, as I consistently called to check on the status of the repair, and was given the runaround by **** at Danco. I finally called in early August to see if the vehicle was ready, and was informed that the engine replacement was complete and that the vehicle was repossessed, listed as a voluntary repossession. I did not know that information, until I called them. I never stated or intended to give back the vehicle. I paid a $1000 down payment, and made 2.5 payments for the 2.5 months the vehicle was operable. This situation has ruined my finances and credit, as I had to pay co-workers for rides, Ubers, grocery and other deliveries which are all upcharged. Money is already tight with inflation and lingering covid effects on the economy. I also have a 6 y/o son to provide for. Danco had my vehicle almost twice as long as I drove it, and never once were proactive in informing me of the vehicle status. Please help me to get my down payment back and to get the loan removed from my credit report.