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Find a Location

Custom Home Elevator & Lift Co., Inc. has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCustom Home Elevator & Lift Co., Inc.

    Stair Lifts
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/24/2009

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Custom Home Elevator & Lift Co., Inc. in Blue Ash OH sells, installs, and services residential home elevators, straight and curved stair lifts, dumb waiters, specialty lifts and ADA compliance wheelchair platform lifts.

    Products & Services

    Residential home elevators, straight and curved stair lifts, dumb waiters, specialty lifts and ADA compliance wheelchair platform lifts and ramps, ADA Compliance Wheelchair Platform Lift, Attic Lift, Dumbwaiter, Commercial Home Elevators, Residential Home Elevators, Straight and Curved Chair Lift, Straight and Curved Stair Lift, Specialty lift

    Business Details

    This is a multi-location business.

    Find a Location

    Custom Home Elevator & Lift Co., Inc. has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      11431 Williamson Rd Ste B, Blue Ash, OH 45241-4216
      BBB File Opened:
      7/14/2004
      Years in Business:
      20
      Business Started:
      2/20/2004
      Business Incorporated:
      2/20/2004
      Accredited Since:
      6/24/2009
      Type of Entity:
      Corporation
      Business Management
      • Mr. David Hand, Owner
      Contact Information

      Principal

      • Mr. David Hand, Owner

      Customer Contact

      • Mr. David Hand, Owner
      Additional Contact Information

      Fax Numbers

      • (877) 730-5438
        Primary Fax
      • (513) 583-8807
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rhonda T

      1 star

      08/23/2023

      I was told when I purchased this chair lift that a unit that is not operable will be treated with the highest priority. Since I cannot use the stairs, I am unable to go to the first floor. I left a VM on Friday the 11th. I called again on Monday. They promised service that week. No calls; no messages; nothing. I called again on Monday the 21st. I was told someone would be out either Monday or Tuesday. No calls or anything. So I called the owner and complained again. 4th call. /They suddenly showed up on Weds and had the audacity to present me with a bill. HA HA. I would not cut them a check. Now a reputable company, would have called me and apologized for the delay and even offered a discount. Instead the owner called me and informed me that I am no longer "their customer". HA HA The rep that came out said he was the only one who was licensed to service chair lifts. Funny because he had to call the office several times to get help. His boots were filthy with mud. Didn't even offer to take them off. Do NOT do business with these people. They are rude and their service is one of the worst I've ever seen. Couldn't even be bothered to contact me after making me wait almost 2 weeks to do laundry, change the kitty litter pan or even go downstairs.

      Custom Home Elevator & Lift Co., Inc. Response

      08/25/2023

      The Operations Manager did call to speak with you and you were incredibly rude and hung up on her. When the tech was at your house, he discovered how dirty your switches were, and that was draining your battery. So he cleaned your switches, gave you new batteries, and when he presented the service ticket, you became verbally abusive with him. When he stepped out on the front porch to call the office in regards to you not wanting to pay the invoice, you locked him out and didnt answer when he rang the doorbell. Your stair lift is 11 months out of warranty, which means two things, you can call anyone you want to service your stair lift, it doesn't have to be us, and we are under no obligation to expose our technicians to your verbal abuse by servicing you. That is why the owner called you and explained that you can call any other company for service because of your rudeness. This was not the first time youve been verbally aggressive with our technicians. Best of luck to you ****************.

      Customer Response

      08/28/2023

      How can I be rude to someone who calls and leaves a voicemail? That is just a false statement. I was not rude to the service person. I did say I was angry with the service I received from this company who obviously cares very little about the disabled people they are supposed to be helping. I told him I did not blame him. My neighbor was here and can testify that I was not rude. I'm just trying to warn other people to stay away from this business. They care very little about the disabled people. They don't have to tell me that I am not their customer. I had already decided to go somewhere else. Anybody else.

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