Customer ReviewsforLuxottica Retail North America Inc.

Price match policy does not make sense. I ordered 4 Thermos ********* 12oz bottle replacement straws to pick up same day in my store in Hawaii for $3.59 each. The timing ended up being better for me to pick up myself in the store. I canceled my order that was placed at 6:31am at 8:24am. I got the items from the shelf myself and was charged $4.99 per item. I showed the cashier the price online and requested the match. She said ****** in Hawaii is no longer doing the price match. I called customer service. The customer service person spoke to Kimi and advised her to give the price change. Kimi argued with the customer service rep that there would be no price match for Hawaii. I called back to speak to customer service again this time requesting a manager. They said no manager would call. This is ridiculous. I should not be score to purchase an item that is available AT MY STORE online to pick up same day and not be able to do a price match IN THE STORE for the same item. I want someone from their management team to call. Ridiculous! While I was in the store, I told Kimi I would like to return said items and then do the online store pick up purchase while I was there. She refused to assist and said I would be notified when the items I had in my possession would be ready. They are not even trying to work with their guests. Just rude and not at all helpful.

I have been trying to order eyeglasses through Glasses.com for months! They are in network for my insurance company - however there is something wrong with the website as well as whatever system they use when you call customer service to place an order and its been down for a long time. No one knows why or what is being done to resolve the situation when I call. Its ridiculous! Apparently its only with a few specific insurance companies, I am told by mine that the issue is on their end. How long does it take to sort something like this out?? Months?? It shouldnt!

I regret not checking the reviews for this company before spending $1,000 on prescription glasses that I can't wear. My experience has been extremely frustrating. Last fall (2023), I ordered progressive sunglasses with an expensive ***** frame from a location in *** ******* ***** Ottawa. Initially, a staff member with shaky hands used only a ruler for measurements, lacking proper equipment. The glasses were ordered, but a month later, when I went to pick them up, they couldn't find them and informed me that the frame was broken, requiring a re-order. After another month of waiting, the second pair had measurement issues. They re-measured with the same rudimentary tools, and although the focus improved on my third visit, the glasses still didn't match the quality of the progressive lenses I had from ****** with the same specifications. Wearing the sunglasses made the ground seem too distant, and I experienced distortion while driving, which made me feel unsafe. In the summer, using them for walking felt unstable, with either the reading area being too wide or its focus being incorrect. In September 2024, I returned to LensCrafters to see if they could address the issue, but I was told it was too late to make changes without incurring additional costs. I’m not willing to spend more after the considerable amount already invested. I’ve lost confidence in LensCrafters and will not be returning. I suggest looking elsewhere if you're considering their services—they clearly struggle with providing quality prescription glasses.

They did not issue a refund. Frankly appalling and board-line illegal

Went to a target optical which I guess is owned by the Luxottica brand and it has been nothing but a time consuming nightmare ever since. All I wanted was a simple pair of glasses and I still dont have that. The optometrist was nice and accommodating, however the staff out front is just yikes. Super rude, impatient and very unfriendly. Unwilling to help. Its as if theyre dealing with gold the way they are so unwilling to help. I told them from the moment I received the glasses that the prescription wasnt right and they just told me that since its a progressive lens it will take time to get used to. . I followed their advice and waited. When i couldnt adjust, I went back and told them it wasnt right. They took measures and realized that the bifocal was up to high. Ok great. They ordered new lenses and I went back to have them put in. Wore them for a little longer and they still were hard to se out of and made me Feel dizzy. Went back and asked to see the optometrist to double check the prescription , but was told again to give it more time. At that point I was fed up. I didnt even wear the glasses because I was sick of how they made my eyes feel. Finally decided to demand an appt with the optometrist who then told me that the prescription was too strong and that I didnt really need the distance prescription. I was told new lenses would be ordered to wear the bifocal would only be at the bottom and I could see regularly through the top. Went back yesterday to have them put in only to discovered that the whole lens was for reading only. Wrong once again. Of course the girls couldnt help me (most likely they are refusing to make an effort because the glasses are out of warranty now through no fault of my own) and had to ask a manger that of course has not contacted me back. I am sure they did not even consult the manager and now I have to waste my time by calling or going in to demand help. Horrible horrible location and service.

Last month I got an exam at Lenscrafters in *********** -- which was rushed, though I was on time for my appt. and there was one other customer in the store -- and wanted lenses for frames I'd bought there two years ago. When notified they were ready, I was told I'd have to leave my frames there 24 hours to get the lenses cut, and I couldn't make an appt.; if the store was busy the lenscutter would have to wait on customers. The mgr., ****, seemed unconcerned when I told her I lived 2 hours away and did not have a backup pair to wear while driving and working. Another trip to pick up the finished pair would mean four more hours of driving. "That hasn't been a problem for other people," she responded dismissively. I cancelled my order. Had great service there the previous visit. What a change!

Horrible. Paid a large sum for glasses and they cannot get them right. Website and email is unusable. Just take your money.