Business ProfileforCDC Distributors Inc.

I bought flooring from this company through a retailer in 2021. The flooring has since degraded badly to where it has areas that are cracking and peeling. The floor needs to be completely replaced. I have tried to file a warranty claim but the manufacturer refuses. The company’s policy to handle warranty issues to for the consumer to communicate to their distributor rep through their retailer and refuses to speak to me directly. An inspector was sent out (ordered by the retailer who claims to not have been influenced by CDC distributors at all) who just so happened to work for a Flooring Company owned by his family that sells the ******** ******* brand. The conflict of interest was never disclosed. The inspector provided an opinion that the issue was the fault of installation despite providing only facts that indicate the floor is faulty and cannot withstand the specifications as laid out in the warranty. The company refuses to pay for an independent inspector of my choosing and refuses (through the retailer) to honor its warranty. I am beyond frustrated, feel as though I am being scammed.