Business ProfileforEads Fence Company

On 10/13/23 Eads Fence installed a railing on our front steps to match the one they had built on the other side about 6 years prior. (Note: we used this company at our current and former residences and have always been very satisfied.) There is an electrical transformer about 4' from one side of the railing and 7' from the other side. Eads failed to have Duke mark where the electrical lines are. The installer mentioned that he did not need it because he knows where the wires are from the last time. On 10/27/23 and again on 12/1/23 neighbors in our building experienced electrical failure. It was determined by Duke and Reliable Electric that the wires had been nicked during the installation, causing them to fail when they corroded. We paid Reliable Electric $3568.50 (+ a $50.81 processing fee) on 12/18/23 for the 1st incident and $2130.50 for the 2nd. When I asked the installer if they were going to send an insurance adjuster or cover it in-house he said he would probably pay it out of his pocket. We have not received any payment to date. I sent Eads a letter detailing the situation on 1/5/24 which was delivered 1/8/24. They have never contacted me. After numerous calls I reached a supervisor on 2/13/24, explained the situation and sent him the photos. On 2/29 I called again. He said they would pay for the 1st incident but not the second (he still did not understand that there were 2 holes in question and the failures were on different days). Then he agreed that Eads would take responsibility and pay both. My calls since then either go to VM or I get someone who says they will look into it and call back. No one has ever called me back. I want them to reimburse us the $5699.50 we spent on the repairs. I am unable to send supporting documents right now, due to a change in computer system, but I can produce them another way if necessary.