4 Customer Reviews
Review from Natalya N
1 star06/11/2024
I went to an appointment here for an x-ray April 22, 2024 due to an infection with my tooth, and I specifically requested that all procedures would be done that are only covered by my insurance. However, I wasn't aware that my insurance only covers an x-ray once in five years. The employees ignored my request or didn't even check in with my insurance if the x-ray is covered or not, and now I have a debt to pay off to this dental clinic. This is outrageous service, they are just trying to get your money.
Aspen Dental Response
06/12/2024
I am so sorry for your negative experience. Someone from the office will be in touch wiht you shortly.Review from Cody J
1 star02/18/2024
I went in for a routine cleaning and they added on charges for a deep cleaning which I did not need or want. Tired of being a homeless vet because companies keep hurting my credit score trying to charge me stuff I did not agree too.Aspen Dental Response
02/19/2024
I am so sorry for your negative experience. Someone from the Cincinatti, OH office will be in touch with you shortly.Review from Hannah K
1 star12/06/2023
I received a bill for my two sons for about $700 because our insurance was not ran through. I called the billing dept and spoke to some man who told me that I could not provide my children’s insurance information because I wasn’t on their “hipaa”? I am a nurse practitioner and fully understand hipaa laws. My husband carries the dental insurance through his work, however, we are married and both of the children’s guardians. This man clearly has a misunderstanding of what hipaa is in the first place because I am trying to provide information and not get information, also, they are minor children and I am their guardian. He needs more training Aspen. I called on 12/6 at about 730pm and spoke to a male.Aspen Dental Response
12/07/2023
Hi ******. To better assist you, I will need your son's names and dates of birth. Thank you!Review from Sandra K
1 star06/29/2023
Dentures that have cracked 4 times in as many years, they werent even a year old the first that the front teeth fell out. They repaired , fast forward and another tooth falls out. Then dentures crack. They repair not quickly but they do repair them and now biting into pizza which is not hard or tough they crack again, I believe they should totally replace this set as it obviously has some sort of defect
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