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Find a Location

RestorAid Disaster Restoration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRestorAid Disaster Restoration

    Construction Services
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Keith Desserich is also identified in BBB files as a Partner of Velco Inc., doing business as Coit Services. A separate report on Velco Inc. is available upon request.

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/1/2000

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RestorAid Disaster Restoration in Cincinnati, OH offers construction, remodeling, fire and water damage restoration and mold & mildew inspection, removal and remediation.

    Business Details

    This is a multi-location business.

    Find a Location

    RestorAid Disaster Restoration has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      10280 Chester Rd, Cincinnati, OH 45215-1200
      BBB File Opened:
      2/15/2000
      Years in Business:
      24
      Business Started:
      1/1/2000
      Business Incorporated:
      11/7/2000
      Accredited Since:
      7/1/2000
      Type of Entity:
      Corporation
      Alternate Business Name
      • Servaid, LLC.
      Business Management
      • Mr. Keith Desserich, President
      • Ms. Brooke Desserich, Controller
      • Ms. Jesseca French, Operations Manager
      Contact Information

      Principal

      • Mr. Keith Desserich, President

      Customer Contact

      • Ms. Jesseca French, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (513) 326-3852
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring construction and remodeling services you can trust

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Holly F

      2 stars

      07/04/2024

      Restoraid Remodeling and Restoration/A Servaid Company Pros Friendly stable group of workers Willing to take project on after first contractor quit abruptly after demo work done. (Bryant H*****) The project manager is approachable and willing to work through problems. Cons Small company who also does emergency services work. This is fine but at times it disrupted the work being done for my project. The emergency services take precedence. The project did not get done when insurance’s finish date was set. (October 31 2023). Housing and storage coverage were lost. The project manager did comp for some of these costs but only because I asked. The project was essentially done so I could move in by the end of February 2024. However, the only way this time line was achieved was because I hired someone in January on the side to come most days and help finish the work. The project manager comped $2000 for this- a small amount of this workers cost. communication issues-Workers would complain that texts, calls, and emails would not always come thru in a timely way. There was an incident on a Friday where my front door got broken (by a subcontractor). I called the company emergency call line because my house was not able to be locked. Despite a few calls the issue did not get addressed until Monday morning. Some of the workers were messy. I had subcontractors complaining about the environment maintained by this crew. Drywall pricing. The project manager wanted to charge me $8-9 per SF to drywall areas that previously had plaster. This added thousands of dollars to the project. He said he came up with his pricing by charging me 75% of the plaster cost. I did not think this sounded right so I paid 2 drywall companies to give me an estimate of the work. Based on these estimates a new price point was negotiated with the project manager- $4.57 per SF. I think of all the people who might have just accepted his charges. ***** ******* 

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