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            Business ProfileBest Nest.Com

            Bird Supplies

            Contact Information

            4000 McMann Road Suite 2

            Cincinnati, OH 45245-2049

            Visit Website
            Email this Business
            (513) 232-4225

            Customer Reviews

            1.17/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Best Nest.Com offers bird feeders and other yard and garden products.

            Business Details

            Location of This Business
            4000 McMann Road Suite 2, Cincinnati, OH 45245-2049
            Email this Business
            BBB File Opened:
            2/13/2001
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            8/1/2001
            Type of Entity:
            Corporation
            Alternate Business Name
            • BestNest.com
            Business Management
            • Mr. Ben Krieger, President
            • Mr. Zachary Kappesser
            Contact Information

            Customer Contact

            • Mr. Zachary Kappesser
            Additional Contact Information

            Fax Numbers

            • (513) 232-4118
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/17/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 08/11/23 I ordered a birthday gift of an Arbor from BestNest.com. The total charge was $162.99. It was received by my daughter on 8/14/23. She sent her son out to assemble it, he not knowing what it was supposed to be and sent me a picture of a Trellis asking if that was what I ordered. It was not. BestNest shipped the wrong item. I reached out to them via their website on 8/16/23. Today (08/17/23) I received the following email from them: Good morning. We have been working with several departments regarding your incorrect shipment. We are out of stock of the Sierra Composite Wood Arbor and therefore are unable to fulfill that for you at this time. We do not have an estimate of when or if that item will be back in stock. Unfortunately, we cannot accept a return of the trellis that was received due to it having been assembled. We will of course, credit you back with the difference in price between the arbor and the trellis and provide a discount for the trellis as well. BestNest Inc. US Call Center: ###-###-#### Toll Free: ###-###-#### I find this unacceptable as it was their error. I called and spoke to a manager, offered to ship it back if they sent a shipping label and expressed that their solution was unacceptable to me and I wanted a full refund. He said that was not possible. I opened a dispute with my credit card company and am now filing a complaint with you. All of my documents are emails and cannot be saved in the formats listed below.
            Read More
            Read 10 More Complaints

            Customer Reviews

            23 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael E

            01/05/2024

            I purchased an ******* heated bird bath with metal stand as a Christmas gift from Best Nest Inc.The price I paid was $125.99 +$7.56(tax). Best Nest offered free shipping for my order! The bird bath arrived defective. The bath could not be assembled properly. I notified Best Nest customer service and they emailed me a how to video. Nothing worked! I decided to return the bird bath to Best Nest and notified customer service of my plan to do so, asking for a full refund. I was told that I would have to pay the return shipping charges plus Best Net was going to deduct the “free” shipping charges from my refund. I contacted customer service again telling them that this would not be a fair resolution to my problem. The customer service representative said”sorry but that’s their policy “and hung up on me. Best Nest deducted $16.75(free shipping) from my refund. In addition I had to pay *** $19.36 to return the defective bird bath. I feel that the proper course of action would have been for Best Nest to issue a full refund and pay my cost to return the bird bath. Instead they deducted my “free” shipping cost and I had to pay for the return.I think this is terrible business! Best Nest still owes me $36.11. Their customer service is the worst I ever encountered! **** 

            Best Nest.Com Response

            01/08/2024

            Unfortunately some customers can have difficulties with assembly of the ******** Troubleshooting and replacement parts were offered without the need for a return. After the customer was warned twice that screaming profanity at the agent was not going to be acceptable, nor change the resolution, the customer was advised the call would be terminated. When the behavior continued, the call was disconnected. Upon receipt of the returned item, our returns department found that the item was able to be assembled using the troubleshooting tactics that we had sent. Our return policy is clearly displayed on the website.
            Read 22 More Customer Reviews

            Local BBB

            BBB Cincinnati

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