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BBB Accredited Business since

Lexus Rivercenter

Phone: (859) 547-5300 Fax: (859) 547-5319 View Additional Phone Numbers 633 W Third Street, Covington, KY 41011 http://www.lexusrivercenter.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers new and used vehicle sales, service and leasing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lexus Rivercenter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lexus Rivercenter include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lexus Rivercenter
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 16, 2002 Business started: 10/01/2002 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Motor Vehicle Commission
105 Sea Hero Road, Suite 1, Frankfort KY 40601
http://transportation.ky.gov/mvl/
Phone Number: (502) 573-1000
Fax Number: (502) 573-1003

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Bernstein, General Manager Mr. Michael L. Dever, President Mr. Rick Hensley, Sales Manager
Contact Information
Principal: Ms. Lisa Bernstein, General Manager
Principal: Mr. Michael L. Dever, President
Customer Contact: Ms. Patricia M. Phelps, Legal Assistant
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Hours of Operation
Please contact business 859-547-5300
Alternate Business Names
Rivercenter Collision
Additional Information

Lexus Rivercenter is operated by the Performance Automotive Group, which also operates Performance Dodge, Performance Honda, Performance Lexus, Performance Mitsubishi, and Performance Toyota. The firm also operates the Performance Collision Center. Separate reports on these companies are available upon request.

Industry Tips
Car, New or Used, Buying
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.