Business ProfileforKings Toyota Inc.

I am writing to address a sales / lease transaction that was made to my 85 year old step-mother with Alzheimer's. Her name is ********* *****. I have financial power of attorney for her now (copy attached), as she has declined quickly. **** has been a long-time customer of Kings Toyota. As of April, 2023, she was in a lease on her **** ****, when she was contacted by your store early last year, with a “great deal” to discuss. (Her prior lease was not up yet.) She was sold/leased on a **** ******* ********* – agreement attached. I do not understand how a decision was made at Toyota to lease an 85 year old woman – who is obviously confused easily, a 3 year lease. The woman should not have been driving – or sold a new car. (Just because you CAN sell a car to an old woman with Alzheimer's, doesn’t mean you should.) **** is now in assisted living and cannot drive. The car is parked at the care facility. We are taking charge of her finances, as we have found over $25,000 in fraud and theft across multiple credit cards and bank accounts. We have found many instances of “theft by deception”, with many businesses targeting the elderly.We have spent the last four weeks unraveling her financial mess and getting her moved to assisted living. We respectfully request that a member of Kings Toyota management, take a deep look into this contract, including : review the lease agreement/price of the 2023 Corolla, as I’m confident there wasn’t negotiation on her part. She would not have had the ability to understand or negotiate a car agreement. 2) Review the trade in value of her **** *** to see if she was given a GOOD trade-in value. Do you have access to KBB values at the time. 3) Why she was upsold on an $799 optional protection plan and $400 tire and wheel protection plan? This should be refunded. 4) I am very concerned that she had to pay out $3000 on this “great deal”. The poor woman has very little money. We need a refund form that we have requested.