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Find a Location

Window World of Rockford has 1 locations, listed below.

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    Business ProfileforWindow World of Rockford

    Window Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/1/2013

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Windows:Double Bay, Bay & Bow, Casement & Awnings, Slider, Garden, Energy Saving; Doors:Patio, Garage, French Entry; Vinyl Siding; and Installation.

    Business Details

    Location of This Business
    6010 Forest Hills Road, Loves Park, IL 61111
    BBB File Opened:
    6/30/2005
    Years in Business:
    29
    Business Started:
    6/1/1995
    Business Started Locally:
    6/1/1995
    Business Incorporated:
    6/22/2005
    Accredited Since:
    2/1/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Window World of Rockford Inc.
    Related Businesses
    Business Management
    • Mr. Scott Williamson, President/Owner
    • Mr. Branko Nikolic, General Manager
    • Ms. Maria Galvan, Office Manager
    • Ms. Jennifer Williamson, Corporate Secretary
    Contact Information

    Principal

    • Mr. Scott Williamson, President/Owner
    • Ms. Maria Galvan, Office Manager
    • Ms. Jennifer Williamson, Corporate Secretary

    Customer Contact

    • Mr. Scott Williamson, President/Owner
    Additional Contact Information

    Fax Numbers

    • (815) 395-9003
      Other Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cynthia H

    1 star

    06/09/2024

    Even 1 star is a stretch. When the city shows up and makes them take down the siding, they just installed....there's your sign. Who knew your supposed to tape the insulation seams prior to putting up the siding? They knew but told me "the boss" didn't order any tape for us" but yet they put it up anyway ! The "boss" they were referring to is ******************* from Envision Exteriors, who WW of Rockford told me is one of their employees. I specifically asked on day 1 if they subcontract out and I was told "NO" The job issues escalated from there and ************ was no longer welcome on my property and told me he wished I never hired them. Again, all under the supervision of WW of Rockford who is owned by *******************************. I had a list just to name a few, from crooked loose outlets, brand new light fixtures that were loose, replacing an attic vent with one they chose, to not trusting what was under the siding on my garage and if it was taped properly. I don't have eyes in the back of my head to stand guard over a crew nor should I have to. To ****** credit he did come out a few times to address my concerns, but still insisted the crew was the "best in the business" and made the comment of "how many companies do I know of that have the owner comes out to a job site " My response was, " You should, it's your company, your reputation on the line" No pats of the back from me for coming over and I had had enough. I told him he wasn't getting a ***** more until the job was completed to my satisfaction after I consulted with an attorney. In the end after I threatened nonpayment, WW sent a new crew, and their fixer, as they call him (why do they even need a "fixer" in the first place) who was honestly the only one who knew what he was doing and felt I could trust to make things right, and he did. Never again and I wish I would have listened to my gut instincts and fired them after the city found how they were cutting corners and being dishonest with me from the start.

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