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Bloyer Well & Pump, Inc.

Phone: (815) 389-2028Fax: (815) 389-3515

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
I requested service to well that was required by health department for completion of sale of house. On Oct 10, 2014, Bloyer Well repair tech shut off well and completed requested repairs. He the turned the well pump back on, and prepared to leave. While he was still in the driveway, I tested the water service at the kitchen sink. There was no water. I immediately went to his truck and informed him of the problem. He returned to the house and checked the water at the kitchen sink. He informed me that I would have to remove and clean the aerators in all the sinks. He then tried the faucets in the bathroom and bathtub, which both had lots of sediment in them. He then informed me that I should open the outdoor spicket for a few minuted to clean out the pipes of sediment put there by shutting down the well pump. He told me he could do nothing about the kitchen and bath faucets on the west side of the house as he was not a plumbler. He then left.
I called ************** to look at the problem. The service tech found that the valves supplying water to the west end of the house, and the valves and aerators on all the faucets in the west end of the house had been completely blocked with sediment. He explained that the well tech should have personally opened first the outside faucet for a few minutes, then the bath tub faucet for a few minutes, before any other faucets were opened. This process would have prevented most of the sediment from entering the water lines at the west end of the house. The Freed Plumbing repair required 2 visits on 2 days totaling $381.73. This few was paid in full.
The Bloyer Well and Pump bill of $213.72 was paid at the time of closing on the house on Oct 31, 2014. The service address for the above work was *****************************************

Desired Settlement
I want Bloyer Well and Pump to pay for the additional expenses of $381.73 incurred as a result of the damage they caused by not following or even informing me of the correct procedure to prevent the problem from occurring.

Business Response
Contact Name and Title: *** ***** - Office Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ******************
After speaking with the technician that went to this call, the technician states he did inform the home owner to run outside faucets prior to running water into the house. With that being said I have spoken to the owner and he has agreed to refund the home owner the bill for Bloyer Well & Pump in the amount of $ 213.72. I will just need the home owner to contact Bloyer Well & Pump and give a forwarding address for the refund.

Consumer Response
Information from Case #XXXXXXXX
I accepted offered solution of refund of $213.72, and forwarded my new contact information to Bloyer Well as requested. Bloyer Well has not followed thru by sending me the refund.

12/17/14
This is a continuation of the original complaint (Case # XXXXXXXX)as the company has not fulfilled it's agreement to reimburse the fees already paid.

To settle the complaint, Bloyer Well agreed reimburse $213.72. They said they needed my contact information so they could send me a check. I forwarded that information to them, and they have not sent a check.

I am merely asking you to follow up with the original complaint, and either get Bloyer Well to live up to their agreement, or reopen the complaint. If neither of these can happen, I will contact my attorney again to follow through on the law suit I had put on hold based on their good faith offer.

Final Business Response
A check was sent to the customer on 12/15/2014 in the amount of $ 213.72

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Water Well Drilling & Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.