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Business ProfileforWatch Doctor Inc.
Current Alerts For This Business
On 10/13/2023, 10/19/2023 and 10/25/2023, the Better Business Bureau contacted Watch Doctor Inc. requesting for the removal of BBB Accredited Business Torch logos from their website. Watch Doctor Inc. is not an accredited business. Therefore, this business is currently violating the BBB's name and logo policy and has falsely stated BBB accreditation or referenced BBB's name in an unauthorized manner, despite BBB's efforts to get the business to cease using BBB's trademark. This use of BBB's trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus.
This matter has been referred to the International Association of Better Business Bureaus (IABBB) and the Illinois Attorney General's office for further action.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 10/31/2023 BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate their Guarantee offer on the website.
The business advertised the following product on their website:
https://watchdoctorinc.com/services-1
“Guarantee
Our goal is to make you happy so we guarantee prompt, professional, and quality service!”
- All details regarding the Guarantee should be posted for consumers.
The BBB Code of Advertising States:
20. Warranties or Guarantees
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
As of 10/31/2023, business has not responded to BBB emails or substantiated claims.
At-a-glance
Overview
Watch Doctor Inc. is a full service watch repair center in Vernon Hills. The company may perform complete watch overhauls to maintain the quality of a watch as recommended every three to five years by watch specialist.
Products & Services
Business Details
- Location of This Business
- 701 N Milwaukee Ave #352, Vernon Hills, IL 60061
- BBB File Opened:
- 6/17/2014
- Years in Business:
- 32
- Business Started:
- 1/1/1992
- Business Started Locally:
- 1/1/1992
- Business Incorporated:
- 10/10/2012
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:30 AM - 5:00 AM
- T:
- 8:30 AM - 5:00 AM
- W:
- 8:30 AM - 5:00 AM
- Th:
- 8:30 AM - 5:00 AM
- F:
- 8:30 AM - 5:00 AM
- Sa:
- 9:00 AM - 3:00 AM
- Su:
- Closed
- Business Management
- Ms. Viktoriya Abrashkin, Owner
- Contact Information
Principal
- Ms. Viktoriya Abrashkin, Owner
Customer Contact
- Ms. Viktoriya Abrashkin, Owner
- Additional Contact Information
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Maciej S
10/05/2023
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