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            Business ProfileCary Travel Express

            Travel Agency

            Contact Information

            9 Jandus Road

            Cary, IL 60013-2806

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            9 Jandus Road, Cary, IL 60013-2806
            BBB File Opened:
            7/12/2004
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Management
            • Ms. Cornelia Kruse, Owner
            Contact Information

            Principal

            • Ms. Cornelia Kruse, Owner

            Customer Contact

            • Ms. Cornelia Kruse, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/24/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            Book a ******** trip. purchase insurance trip as well, trip was schedule for April 2020. before ************** happened. trip was cancelled for 3 years. my health declined rapidly. cancelled my trip, provided doctors documents to support my doctors advised not to travel. complied with all travel agent ************************* requests. First ******************** said all we need is ****** address to issue refund and now She is just giving me excuses about her boos (business owner not following/request credit card recites. ******************** is making it look like just because ***** paid *****, she would not be able to get her refund. It is very difficult to communicate with agency due to language barrier, Im 80 years old and not able to drive anymore. This travel agency took my money and i feel discriminate against my language, my age and my ability to file a complaint in person. Ms **** has been ignoring my desperate request to process my full refund. I HAVE TEXT ***************** FROM HER and more info if is needed.
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            Customer Reviews

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            Local BBB

            BBB of Chicago & Northern Illinois

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