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Find a Location

Resort Release has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Resort Release

      6785 Weaver Rd STE 1B Rockford, IL 61114-8055

    • Resort Release

      1401 W Cypress Creek Rd Ste 101 Fort Lauderdale, FL 33309-1969

    Business ProfileforResort Release

    Timeshare Advocates
    Multi Location Business

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints regarding consumers alleging that they paid Resort Release to exit their timeshare contracts but the services were not completed. On 8/7/19 and 8/19/19, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

    As of 8/30/19, BBB has had no response. 

    Alert:
    In September 2019, the BBB investigated business practices of Resort Release as prompted by numerous unanswered complaints and consumer inquiries received within a few month period. Review of information determined a pattern of complaint regarding consumers alleging that they paid Resort Release to exit their timeshare contracts, but the services were not completed. Further, consumers alleged that they were unable to reach Resort Release for update or to obtain additional information on the status of their contract. On multiple occasions the BBB attempted to contact by phone and also submitted written request to the company encouraging them to address the pattern of complaints and received no response. Although the Chapter 11 bankruptcy filing allows the business to continue to operate, the BBB is unable to confirm whether Resort Release is currently operating.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Resort Release is a private holding company that assists consumers in obtaining financial and contractual freedom from their timeshare or vacation club ownership. Located in Rockford, IL, this company primarily serves timeshare owners throughout North America. Resort Release assists consumers in getting rid of their unwanted timeshare.  

    For an upfront fee, this company takes over the ownership, transfers the timeshare to another party or terminates the ownership. This frees the consumer from the responsibility of the timeshare and ensures they no longer have to pay the maintenance fees and other costs associated with the timeshare.

    Business Details

    This is a multi-location business.

    Find a Location

    Resort Release has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Resort Release

        6785 Weaver Rd STE 1B Rockford, IL 61114-8055

      • Resort Release

        1401 W Cypress Creek Rd Ste 101 Fort Lauderdale, FL 33309-1969

      Location of This Business
      6785 Weaver Rd STE 1B, Rockford, IL 61114-8055
      BBB File Opened:
      6/5/2013
      Years in Business:
      12
      Business Started:
      1/22/2012
      Business Started Locally:
      1/22/2012
      Business Incorporated:
      1/22/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      25
      Alternate Business Name
      • Redemption Services
      • American Resource Management Group LLC
      • Resort Exit Team
      Business Management
      • Mrs. Shyla Cline, President
      • Mr. Eric Cline
      Contact Information

      Principal

      • Mrs. Shyla Cline, President

      Customer Contact

      • Mrs. Shyla Cline, President
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wally F

      1 star

      03/22/2024

      This company continues to call me unsolicited. The last man gave me verbal grief because I told him to stop calling, that he must have a wrong number. He got verbally angry and abusive, using colorful language that I dont approve of.

      Local BBB

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