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BBB Business Review

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BBB Accredited Business since

Vivid Seats Ltd.

Phone: (866) 848-8499 344 N Ogden Ave Flr 4, Chicago, IL 60607 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vivid Seats Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vivid Seats Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 457 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

457 complaints closed with BBB in last 3 years | 268 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 68
Billing/Collection Issues 21
Delivery Issues 10
Guarantee/Warranty Issues 43
Problems with Product/Service 313
Total Closed Complaints 457

Customer Reviews Summary Read customer reviews

37 Customer Reviews on Vivid Seats Ltd.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 33
Total Customer Reviews 37

Additional Information

BBB file opened: February 13, 2003 Business started: 06/10/2001 Business started locally: 06/10/2001 Business incorporated 08/22/2002 in IL
Type of Entity


Business Management
Mr. Eric Vassilatos, Owner Mr. Adam Baes, Operations Manager Mr. Jerry Bednyak, Technology Director Jacquelyn Delcamp
Contact Information
Customer Contact: Jacquelyn Delcamp
Principal: Mr. Eric Vassilatos, Owner
Number of Employees


Business Category

Ticket Sales - Events All Other Travel Arrangement and Reservation Services (NAICS: 561599)

Alternate Business Names
Vivid Seats Vivid Seats, Inc.

Customer Review Rating plus BBB Rating Summary

Vivid Seats Ltd. has received 3.79 out of 5 stars based on 37 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.