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This business is not BBB accredited.

Comcast - Rockford

Phone: (815) 395-8890 Fax: (815) 395-8901 View Additional Phone Numbers 4450 Kishwaukee St, Rockford, IL 61109 https://www.comcast.com/Corporate/Customers/CustomerCentral.html

Click for BBB Rating on Comcast - Rockford

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Comcast - Rockford. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Comcast - Rockford.

Additional Information

BBB file opened: January 16, 1990 Business started: 01/01/1973 Business started locally: 01/01/1973
Business Management
Kenyetta Davis Mr. Joe Browning, General Manager Tony Grandstaff, Customer Service Manager Ms. Joan Sage
Contact Information
Principal: Kenyetta Davis
Business Category

Television - Cable, CATV & Satellite Cable TV, Internet & Telephone Installation Service Cable and Other Subscription Programming (NAICS: 515210)

Alternate Business Names
A-R Cable Services, Inc. Comcast Cable Co Insight Communications
Additional Information

This BBB report refers exclusively to the Rockford, IL branch of Comcast. Consumers seeking to review the primary BBB report for Comcast may go here: http://www.bbb.org/chicago/business-reviews/television-cable-catv-and-satellite/comcast-in-oak-brook-il-27005765


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.