BBB Business Review

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This business is not BBB accredited.

800-My-Pros.Com LLC

Phone: (815) 977-9363 View Additional Phone Numbers 2205 S Perryville Rd STE 186, Rockford, IL 61108


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Description


800-My-Pros.Com is a roofing, siding, painting, gutter, and storm damage contractor which performs renovations and restorations for homeowners. This company meets their customer with a proposal on hand for the first meeting and works with the manufacturers whose product they use to provide their customers with proper installation and guidance on how to care for their new roofing, siding, paint, or gutter.

This company provides a variety of services to their customers related to roofing, siding, painting, gutters, and storm damage. With roofing, 800-My-Pros.com provides full roof replacements as well as luxury and designer roofs. Materials they use include asphalt shingles and products from GAF, Owens Corning, Certainteed, and DECRA. They replace siding, including vinyl and fiber cement siding. The company installs gutter tops from American Gutter Filter, whose products prevent leaves and debris from entering a gutter, which allows water to flow freely and precludes the need to clean the gutters several times a year.

800-My-Pros.Com does both interior and exterior painting in addition to pressure washing to keep paint jobs looking neat and current. The company also assists in repairing storm damage and submitting insurance claims in order to receive compensation. They perform free property inspections and use their ten years of experience in working with insurance companies to ensure that homeowners pay the minimum in out-of-pocket costs to repair wind, hail, fire, and tornado damage.


BBB Accreditation

On 3/7/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on 800-My-Pros.Com LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 01, 2013 Business started: 10/11/2012 Business started locally: 10/11/2012 Business incorporated 10/11/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dan Metz, General Manager Mr. Jospeh Metz, President
Contact Information
Principal: Mr. Dan Metz, General Manager
Business Category

Roofing Contractors Commercial Roofing Roofing Service Consultants Windows - Installation & Service Screens - Door & Window Windows Windows - Vinyl Contractor - Flat Roof Contractors - General Gutters & Downspouts Gutter Leaf Guards Contractors - Gutters Contractor - Insulation Painting Contractors Commercial Painting Contractor Roofing Contractors (NAICS: 238160)

Products & Services

This business offers: Roofing, exterior remodeling & insulation.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.