Customer ReviewsforBMW Roadside Assistance

Terrible Experience with BMW Roadside Assistance I am extremely disappointed with BMW Roadside Assistance. Three days waiting for my vehicle to be towed, and during that time, they canceled the tow three times without notifying me. Each time I called to follow up, I was promised a callback, but they never once returned my calls. This level of service is unacceptable, especially for a brand like *** that prides itself on luxury and customer care. If you're considering relying on their roadside assistance, think twice this was a complete nightmare.  

Tires only 2.5 months old - one pops on freeway. I press my *** button and operator finds out my prob and sends me to an automated system, which asks for my location.... The *** system noted my GPS coordinates when I called? Then a loud alarm starts, blaring ever 3 secs. Can't end the call and shutting off the car doesn't stop it. I disconnect my cell from the ** and call *** RA and they remote stop it and then they redo the help request. They tell me that they are sending a tow truck to me and that I have to wait with the car till they arrive. 1.5 hours, no tow truck and no communication from *** RA. I text them with the link they sent me. First "We cannot find a service provider in your area" .. WHAT? You have left me sitting here for 1.5 hours and didn't think you should update me about that? "Your svc provider should have been there by now, have they not arrived?". That's a stupid question, would I be contacting you if they had? I called them and they say they are going to have someone call me back. A woman from "urgently.com" calls me (it's now been 2.0 hours) she says they cannot find a svc provider and can I just give her 20 more minutes while she *personally* is on the case. What choice do I have. After I hand up, one car cuts off another on the freeway and one of the cars swerves over the line heading right towards me, I am watching this in my side mirror, like in slow-mo, thinking "I'm about to die". The car recovers and gets back into the lane just in time to avoid side swiping me. And now tears come to my eyes because I am so stressed and feel so unsafe. I am a 60 year old woman on the side of the freeway and it's 11:15pm. Another half hour, no call back. I call them and tell them to cancel the request. I call AAA and they have a tow truck to me in 35 minutes. Should have called them in the first place, but really believed that I would get better treatment from ***!!  

BMW roadside assistance is by far the worse - needed towing services and waited in an unsafe location for over 2 hours because the associates working in the call center were incompetent and did not send the correct location to the towing company. Not to mention both of my young children were in the vehicle. I will look into coverage with my insurance company. I received poor service at best.  

This service is a joke and they should be held criminally liable if someone is hurt while waiting 7 hours for a tow. They pretended to look for a tow truck instead of telling me their contractors aren't available until 7:00AM. My accident was at 12:00 AM. I sat in my car alone in one of the dangerous cities in the ** waiting for a tow when the BMW roadside assistance agent knew I was waiting in vain. These people are sick.    

Terrible. Stranded motorcycle in the city of ********* on pavement. Two authorized providers refused to pick up my bike. *** claim that theyll tow to nearest dealership so long as bike is on pavement is a lie. Dont buy a *** adventure bike unless you want to be stranded.

Horrific and completely incompetent. Worst experience ever with **** On hold with roadside assistance for tire blowout. 45 min later I got an agent who could barely speak English. I had to literally spell out the words I was saying about the situation. I told her I needed a tow from my home to the service **** which was two hours away. She scheduled it for that evening when the service department was closed. I would have been stuck at a closed dealer with no place to go!!! I had to call the tow trucking company to change the time. Then some supervisor called me at 1:30 am this morning since I left some scathing feed back. Didn't even apologize. Then he cancelled my tow scheduled for 9 am. The tow truck company was smart enough to call me to find out what I really needed. The whole experience was so incompetent and ridiculous I am thinking of selling my *** and getting a vehicle that I know has decent roadside assistance. I have owned ***s for 25 years and I have been so disgusted by how I was treated I never want a *** again. I would give them negative 100 stars but I had to put one star to get this feedback published.

We have brand new 2024 *** X7 40i made to order from *** factory, 2.6 months into it, stability control fails and car goes Totally Blank in garage, we are told by *** Assistance that it has to be towed to nearest service center, Awful Towing people show up who have no clue seemed as if they never opened a *** before, they were literally watching videos in garage to figure out what to do with the car, Finally after pleading with service center we got their help and they took the car, Now fast forward 7 days or so, a Towing truck pulls over at my house and they want to tow my car, I asked him who sent him after a week, guy spoke no English was very abusive(he spoke only F*** words), Stunning how *** sent this guy after a week without any basis as our car didn't need any towing now and we never contacted anyone, Disgusting ***

This is my last *** I'll ever buy because of how terrible service I received, and I was about to buy an M car from them. First, the dealer, ********** in *******, was abysmal. I was set on buying, I told the sales rep that over the phone and he said when I arrived my paperwork would be ready and I'd drive away. I arrived and he didn't even show up for another hour, then I had to wait over an hour for the paperwork after that. Then he said he would schedule the onboarding for the car with the 'car genius,' well, he never did and we called and called and then we said forget it. One year later, *** continues to disappoint. We had a flat on the run flats, but after my wife hit a piece of road debris, the tire was completely flat. I called roadside assistance, and after 15 minutes talking to a robot who couldn't understand me, an actual person who was also unintelligible said it would be 2 hours. After 30 minutes of waiting, the tow company called and said they were 5 hours out! In another state...I then waited for the text about Uber credits, but I never received it, so I just got a ride home and the tow truck driver took the car in the morning...I guess I'm scratching *** off my list of company's I'll buy from, too bad because I love the m5 and was ready to buy the new one when it launched. Guess I'll stick to Audi.   

Absolutely pointless service. Refused to help me when I got a flat. I was in a "restricted area" so they wanted me to call a different tow company to tow it to a non restricted area, then call them back to set up a 2nd tow thru them. Car was only getting towed 10miles to dealership. Because *** didn't provide the tow, they also refused to provide me with any transportation. Woman on phone was extremely rude as well.  

I was stranded 15 hours away from home. I hit a pot hole on the actual highway in ******** around 7pm. I pulled off the road like *** told me to and called road side. They dispatched someone and told me it will be 90 minutes. I waited in the gas station parking lot where there were addicts and *** workers. I explained to *** Roadside I'm not from the area and I'm 15 hours away from home. Myself and daughter waited 90 minutes and nobody never came. I called the tow truck driver and the person never answered. I called *** roadside back and informed them nobody is picking up and nobody never came. They then dispatched somebody else. And told me it will be 2 hour wait. Needless to say he came however we didn't leave that area until after 1am just two women sitting in the car alone in a remote area. They dropped the ball and this is unacceptable. They had no communication with the first driver and just assume they would dispatch and the person will show up.