Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chuck Wagon Restaurant has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChuck Wagon Restaurant

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1522 Grand Ave, Waukegan, IL 60085-3604
    BBB File Opened:
    2/4/2011
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Alternate Business Name
    • Chuck Wagon Restrnt
    Business Management
    • Juan Retuna, Owner
    • Mr. Juan Retana, Owner
    Contact Information

    Principal

    • Mr. Juan Retana, Owner

    Customer Contact

    • Mr. Juan Retana, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I placed an order for takeout for my office. I was not told the price over the phone just the time that it was going to take to be ready. Once I arrived at the store, a customer was given the total of my order. The cashier then realized it was my order and took my payment. I asked her to give the list of prices of each item because my co-wokers were paying me back for their item. I realized when I arrived at work that they overcharged me, the total amount for the iteam all together was 54 dollars I added a few dollars more to include taxes. Still, it was too much as I was charged on my card 68 dollars. We called to see what their taxes system is and was told that they charge 15% for their takeout. I was not told this over the phone nor in person. It was not stated in the receipt as well. I noticed that their website is not working in order to check for prices online as we checked their menu based on the ****** reviews and photos that other customers have uploaded before we ordered. A business can change their prices but this was a price discrepancy that they failed to mention. The charges were not told to me before and after the order. They charged me more without my consent and knowledge with this takeout percentage. I tried talking to the owner but instead got a man named ******, who is the owner's brother. I never received a call back from the owner as I was told he will give me a call back within the hour. I have done my research and saw that other clients in the past have also had this issue. They were able to get away with over charging people without their knowledge. These charge are fraudulent and deceiving especially with inflation going on at this time. The cashier ***** was very dismissve and condescending when talking to me, was not trying to help me at all. This establishment has been lying and profiting off customers by charging them fees not written on their menu or on a sign for everyone to see.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.