Business ProfileforMC Property Management Corporation

only leaving one star since thats the only way Im able to write a review. This company is not worthy of any stars and should be given an F. MC Property is extremely unprofessional, and very discriminating. especially to those that are elder and have disabilities. They do not follow up in a timely manner when it comes to emergency situations. I have been dealing with a plumbing issue for over two months and still waiting on numerous responses one for even the common area to get Cleaned the proper way, not just surface cleaning since it was sewage back up and even the surface cleaning took almost a week to get taken care of. The association dues consistently increases yet the maintenance of the buildings are not being taken care of in a professional manner and communication is horrible and they are Very dishonest and unaccountable.

Dear ***********************,Thank you for taking the time to share your feedback. We take all comments seriously and are committed to addressing any concerns raised by our valued homeowners of the associations we manage.We are sorry to hear about the difficulties you experienced with the plumbing issue in your unit. Our aim is always to provide prompt and effective solutions to maintenance issues, especially those of an urgent nature. We would like to provide some context and clarification. Following the initial plumbing backup incident on February 27th, our team promptly engaged Power Plumbing to address the issue. Subsequent assessments and repairs were undertaken in consultation with the Board, ensuring that necessary actions were approved in a timely manner. Following a thorough review of the incidents within your unit it was confirmed emergency action allowed by us, the management company, was taken immediately. We understand your frustration regarding the multiple incidents and the inconvenience caused by the repairs. Plumbing issues can be difficult for all homeowners. Please know that we strive to minimize disruptions while ensuring that necessary repairs are carried out to maintain the safety and functionality of the property.Regarding your concerns about the cleanliness of the common areas following the sewage backup, we apologize this matter was not completed to your satisfaction. We acknowledge the importance of thorough cleaning in such situations and will review the vendors procedures to ensure a more efficient response in the future. As for the question of responsibility for flooring repairs, it is our understanding, as confirmed by legal counsel, that the association is not liable for repairs to individual units unless negligence on the part of the association is established. We regret any misunderstanding or inconvenience caused by this decision.We appreciate your patience and cooperation throughout this process and regret that we were unable to meet your expectations in this instance. Our priority remains the well-being and satisfaction of our residents, and we will use your feedback to improve our services moving forward.If you have any further questions or concerns, please do not hesitate to contact us directly. We value your residency and are committed to resolving any outstanding issues to the best of our ability.Sincerely, MC Property Management