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          Horizon Realty Group has 1 locations, listed below.

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            Business ProfileforHorizon Realty Group

            Property Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2010

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Horizon Realty Group is a property management company that manages and rents 26 high-value apartment buildings in Chicago — including Edgewater, Uptown, Rogers Park Lakeview, and Lincoln Park. Horizon also manages The Merion, an independent senior living community in Evanston.

            Business Details

            BBB File Opened:
            11/18/2003
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Started Locally:
            1/1/1985
            Business Incorporated:
            2/11/2015
            Accredited Since:
            1/1/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • HRG Realty Management, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 1:00 PM
            Su:
            Closed
            Business Management
            • Mr. Jeffrey Michael, Vice President
            Contact Information

            Principal

            • Mr. Jeffrey Michael, Vice President

            Customer Contact

            • Mr. David Sherman, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (773) 529-7201
              Primary Fax

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/10/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My unit was uninhabitable and depart of building forced them to get me hotel. I have it in writing they would pay me up $200 per night for hotels. They owe me around $900 and have refused to pay me back. They are ignoring my emails/calls. I have proof of emails and receipts for hotels. They also never paid me back my rent for **** I didnt have place to stay for weeks since my place had leaking water in bed room, about two weeks no heat, one week no water about, two foot hole in ceiling and leaking roof in living room. There was a lot mold too. I would like my Jan rent returned - 1650
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Annabelle N

            01/16/2024

            Would do ZERO STARS IF I COULD. It is now the 3rd day of sub zero temps and there is NO heat or HIGHLY INADEQUATE HEAT in the entire building at **************. Its gotten as low as 53 with the highest being 60 during the day time. There is no plan in place to fix it and every time I call the crooks at horizon they send maintenance up???? The latest they did was duct tape windows. There has been zero reasonable accommodations. Maintenance also told me that 60 degrees is fine and the reason it wont get warmer is because its cold outside-BS!!!these people are BREAKING THE ***** DO NOT RENT FROM THEM!!!!!

            Horizon Realty Group Response

            01/17/2024

            Dear BBB of ******* and Northern ********,We have received the above complaint # ******** and respond as follows:As you are undoubtedly aware, Chicagoland has seen an extended stretch of extraordinary below-zero temperatures, sustained high winds, and blizzard conditions. The apartment building that ****************** lives in is directly bordering Lake ******** separated only by ****************. There are no buildings to shelter or block the icy winds coming straight off the lake, and being situated on the 22nd floor, ****************** apartment is getting the worst of what Mother Nature has dished up. Our maintenance team has worked tirelessly to ensure that the buildings heating system has been running continuously at capacity. Despite our best efforts, the sustained outside weather conditions have taxed our mechanicals and have hampered our ability to maintain adequate temperatures in certain apartments. As such, our maintenance team has provided supplemental electric heating devices, where needed, to enable interior temperatures to stay above the minimum requirements. In addition, the maintenance team has been sealing out drafty windows, insulating air conditioner units, closing window blinds, etc. These measures, including a supplemental heating unit has been provided to ******************, but she has refused to utilize them. In fact, she admits in her complaint that every time I complain, they send maintenance up. Further, after ****************** called the City of Chicagos building department, and they visited her apartment, they confirmed that her radiators were working as designed, and at capacity, and recommended the same successful temporary measures we have been implementing in similar situations in the building. We continue to monitor the apartment temperatures and offer supplemental heating units to ******************, which she has continued to decline. Thankfully the weather is forecast to break later today and maintaining adequate temperatures solely with the apartment radiators should no longer be a challenge. Horizon Realty Group unconditionally denies any and all of the allegations of breaking the law and are 100% committed to providing supplemental heat for as long as is needed to maintain adequate temperatures in ****************** apartment.Respectfully,Horizon Realty Group

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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