Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Great American Payment Systems, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGreat American Payment Systems, Inc.

            Financial Services
            BBB accredited business

            Contact Information

            1011 Warrenville Rd STE 260

            Lisle, IL 60532-0910

            Visit Website
            (630) 563-5400

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2015

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Great American Payment Systems is a point of sale systems vendor which sells credit card processing systems.

            Products & Services

            Merchant Processing Equipment, Point of Service Equipment, Gift and Loyalty Cards, Paper Check Verification Systems, Virtual Gateways, Payment Equipment, Mobile Solutions, Online Gateways, Payments EBT/SNAP, Credit Card Merchant Services, Payment Card Industry (PCI) Security , Logos and Credit Card Merchant Supplies, Point of Sale Payment Solutions

            Business Details

            Location of This Business
            1011 Warrenville Rd STE 260, Lisle, IL 60532-0910
            BBB File Opened:
            6/28/2012
            Years in Business:
            18
            Business Started:
            4/1/2006
            Business Started Locally:
            4/1/2006
            Business Incorporated:
            2/11/2009
            Accredited Since:
            3/1/2015
            Type of Entity:
            Corporation
            Business Management
            • Mr. George Passias, Founder
            • Mr. Samuel Passias, President
            Contact Information

            Principal

            • Mr. George Passias, Founder
            • Mr. Samuel Passias, President

            Customer Contact

            • Mr. George Passias, Founder
            Additional Contact Information

            Fax Numbers

            • (866) 895-5474
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was charged an early termination fee without asking to be terminated from the provided services. I spoke with the company and was told that I would receive a refund for the $500 early termination fee as my service was not terminated. I was told that they took it upon themselves to terminate because my business is struggling and I have not had a payment to process through their service. They then charged me another $500 early termination fee before I have even received a refund for the first fee. They have been very rude and changed their story many times and basically keep hanging up on me. I am still paying them a monthly fee for their service as well even though they said they was canceling my service they still haven't. There is nothing in any paperwork I was provided stating that if you struggle in your business that you will be punished by being charged $1000.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jackie W

            11/01/2023

            Their door to door salesperson mislead ** on several levels. Keep an eye on your monthly statements for any additional fees that come up after youve signed up, like a $30 paper restocking. Also, make them print out any and all contracts vs. using thier iPad to sign contracts. Example, we were told we were purchasing the equipment on a two year purchase plan that could be either purchased for $1800 or ended anytime without any cancellation fees and it was actually a 4 year lease that you have to pay a cancellation fee.You also have to mail a letter to thier main office to cancel the service.Regarding the CC fees, they started at ****% fee and within a year, they went to ****%.

            Great American Payment Systems, Inc. Response

            11/02/2023

            Our account rep would never mislead anyone on any level. Your pricing was never changed in the almost two years we processed your business is exactly why we send monthly statements. In addition you received hard copies of your merchant processing agreement. We do not have any restocking fees there is a ***** merchant club and warranty on all are hardware and free paper which at only ***** as been are price for many many years and we never ever increased it even after covid for instance a case at Staple's cost 72.99. As for the hardware it is a 48 month subscription. Regarding the CC fees, they have been consistent 2.6 to 3.3% and that is only on account of the difference between credit vs debit transactions. as far as closing your account yes we need a cancellation letter.

            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.