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Find a Location

Patel's Plumbing & Sewer Service has 1 locations, listed below.

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    Business ProfileforPatel's Plumbing & Sewer Service

    Plumber

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2N266 Glen Ellyn Rd., Glendale Heights, IL 60139-3302
    BBB File Opened:
    12/23/1996
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Tom Patel, Owner
    Contact Information

    Principal

    • Tom Patel, Owner

    Customer Contact

    • Tom Patel, Owner
    Additional Contact Information

    Fax Numbers

    • (630) 469-0432
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dana O

    1 star

    11/27/2023

    I was unfortunately assigned them through a home warranty company. When I first called to schedule the appointment, I told them anytime after 12pm would work. I was trying to schedule around my downstairs neighbor since my leak was causing damage to his ceiling, and after 12pm is when the ceiling would be opened and the leak would be accessible through it. I was told they had 2-6pm open so I agreed to that time frame. On the day of the appointment, I got a call asking if they could come at 11:30. I said no and asked if we could keep the original time. That is when they said that they had me scheduled for ****pm. I told them that would not work and that the appointment I was given when I called them was 2-6pm. They showed up at 2 and were very passive aggressive about the time slot, asking me why I couldn't have them come at 12pm and saying that if I had been available at 12pm they might have been able to fix the issue that day. Again, I was told my appointment was 2-6pm, so it doesn't matter why I wasn't available at 12pm. If 2-6pm was not a good time slot for them, then they should not have scheduled me for 2-6m.I also told the receptionist and the plumber that my downstairs neighbor was having water mitigation people working on the ceiling. When the plumber got to my unit he immediately turned the shower on and water started dripping into the space the water mitigation people were working on, not giving them time to get a bucket or pan for the dripping water. The plumber went to my neighbors unit to determine which part of my shower was leaking and when he came back to my unit, he was annoyed with me and acted as if I hadn't told him people were working. Again, I told him and the receptionist when I made the appointment, there was no reason they wouldn't have known.

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