Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dominos has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dominos

      2801 Ogden Ave # 3 Lisle, IL 60532-1993

    Business ProfileforDominos

    Pizza

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2801 Ogden Ave # 3, Lisle, IL 60532-1993
    BBB File Opened:
    6/13/2007
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Alternate Business Name
    • Domino's Pizza
    Business Management
    • Mr. Ryan Schroeder, General Manager
    • Mr. John Groll, Owner
    Contact Information

    Principal

    • Mr. John Groll, Owner

    Customer Contact

    • Mr. John Groll, Owner

    Customer Complaints

    23 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Today, January 29, 2023 I placed an online order for 1 Hawaiian pizza, 1 chicken buffalo chicken wings 8 pieces, 1 chicken wings honey BBQ, and 1 chicken wings Garlic parmesan 8 pieces. What I received was 1 Hawaiian pizza and 3 orders of the same chicken wings (garlic Parmesan). I called the stored, told them of the error and the person agreed to correct the order. After over 1 hour I had not received the order and called again. The person answered the phone and after realizing I was the same person who called earlier they hung up. I called back and ask for. the manager and the manager answered the phone. First he said he would fix the order, but me back and said that he was not going to fix the order. He was belligerent, accused me of being a scammer. I have spend hundreds of dollars buying pizzas from the store and he accused me of scamming $20.00 worth of chicken wings. I ask his name and he told me ****, but would not say his last name. The Address of the store is ************************************************.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Justin D

    1 star

    02/15/2022

    Dominos did a horrible job with their customer service up in my opinion with my member profile and stating that due to the fact that I have asked for free pizza we have complained on delivery each time Ive received pizza that they can no longer deliver to my home although last time I took them almost 3 hours to deliver the pizza and they were supposed to give me a free pizza although I told him I didnt need another free pizza even though it took three hours to have it delivered to my home so now they blacklisted me from having it delivered to my house and would rather me pick it up to their location because they say the last two years Ive been complaining about pizza deliveries and been receiving free food which is a lie !! They waited to cancel my order until they were about to have it delivered to my home through the pizza tracker I contacted the manager and he hung up on me three times I tried to contact them back asking them when I would receive my coupon but nobody would answer even though I called five times

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.