Business ProfileforATI Physical Therapy

I started physical therapy with ATI *************** at intake/assessment in the end of Sept., 2023, starting actual PT in Oct., 2023. I received service at 2 locations due to physical therapy needs, starting in later Oct./Nov., at Oak Creek, as well. ATI reports that they "requested my auth extension for PT in early Feb.," and then I had a gap of nearly 2 weeks of PT from March 14 up until my return to PT on March 26. They reported to me at that time that ATI had "requested an extension of my auth time, as it ran through April 2." Having provided them exact instructions on marking it "Urgent/Expedite" on the request, as well as exactly where to send it, etc., I confirmed it should take 24hrs or less, up to ******************************************* to put through the auth. ATI continues to apparently LIE about the auth process, or has evidently opted NOT to follow the correct procedures, all of a sudden, obstructing my care in PT. I noted that I had an increase in symptoms, chronic pain, less mobility, and a decline in my progress, when PT is halted. This is called maleficence, in the medical world, as well as in the world of ethics (which I taught at colleges for 5yrs, prior to my accidents.) At the very least, do no harm, per medical ethics. I understand people are busy and that they make mistakes, but ATI has repeatedly lied about submitting my auth's, when they have been submitted, how they were submitted, etc., as though they are just trying to exasperate the customer, and that they evidently don't care what physical impact that has on my well-being. I am truly done being a toy that is played with, in the midst of everything I typically live through, having been through 2 major car accidents, and still trying to recover from the 5-16-23 one with permanent injuries I live with from the 12-31-18 semi accident. I would like ATI held accountable, their auth person re-trained, if that is the problem, & the root cause of why they obstruct my care RESOLVED ASAP. Thanks!