BBB Accredited Business since 01/01/2001
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A BBB Accredited Business since 01/01/2001
BBB has determined that SurePayroll, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised SurePayroll, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 37 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||13|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||20|
|Total Closed Complaints||37|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on SurePayroll, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
SurePayroll, Inc. has requested that consumers reach out to them before filing a BBB complaint. Please contact Lori Bolas at LoriAnn.Bolas@surepayroll.com or 847-676-8420 ext. 7248.BBB file opened: 01/01/2001Business started: 12/29/1999
Type of Entity
Incorporated: November 2000, DE
Contact InformationPrincipal: Stefan Schumacher (Communications)Mr. Michael Alter (President/CEO)Ms. Lori Bolas (Director Marketing)Mr. Scott Brandt (Vice President, Marketing)Mr. John Cumbee (Director of Finance and Strategic Development)
Products & Services
Online payroll services for small businesses.
Alternate Business NamesSurePayroll
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview