BBB Logo

Better Business Bureau ®
Start With Trust®
Chicago and Northern Illinois

BBB Business Review

Is this your Business?

BBB Accredited Business since 01/01/2001

SurePayroll, Inc.

Find a Location

Phone: (847) 676-8420Fax: (847) 676-5136View Additional Phone Numbers2350 Ravine Way Ste 100, GlenviewIL 60025-7621 Send email to SurePayroll, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/01/2001

BBB has determined that SurePayroll, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised SurePayroll, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 37 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

37 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues13
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service20
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on SurePayroll, Inc.

Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5 Customer Reviews

Additional Information

top

SurePayroll, Inc. has requested that consumers reach out to them before filing a BBB complaint. Please contact Lori Bolas at LoriAnn.Bolas@surepayroll.com or 847-676-8420 ext. 7248.

BBB file opened: 01/01/2001Business started: 12/29/1999
Type of Entity

Corporation

Incorporated: November 2000, DE

Contact Information
Principal: Stefan Schumacher (Communications)Mr. Michael Alter (President/CEO)Ms. Lori Bolas (Director Marketing)Mr. Scott Brandt (Vice President, Marketing)Mr. John Cumbee (Director of Finance and Strategic Development)
Business Category

Payroll Service

Products & Services

Online payroll services for small businesses.

Alternate Business Names
SurePayroll
Industry Tips
Contracts

Customer Review Rating plus BBB Rating Summary

SurePayroll, Inc. has received 4.76 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.