Business ProfileforChicago Whirly, Inc.

To Whom It may ********* held an event at Whirlyball in **********, ** on January 7th, 2023. On January 10th, 2023 I reached out to *************************, Event Coordinator for Whirlyball to discuss my dissatisfaction with my **************** that I did not receive as part of my party package. Please see below that message I sent to *******: Dear ************************* or Whom It May ********************** the experience at Whirlyball Brookfield was less than subpar. For myself as the host and many of my guest, we more than disappointed and dissatisfied to say the least. I am well known within my community and circle to be an above average party host and known to introduce the most memorable experiences; however, this was not one for bragging rights.I paid for a party package, that was to include a room, two scheduled activities, a party *************** soda, and cupcakes. I also added additional food items upon arrival.During our 3-hour time, I can count on my one hand the number of times I saw my party waitress and that would be when I had to go to the desk to request her. Our group started with Whirlyball, after Whirlyball we were to be taken to a room for food, beverages, and cupcakes. When we got to the room, there was a substantial wait for the pizza, I had also ordered several orders of fries and additional pizzas, one order of fries came up by itself before the pizza, no condiments (ketchup). When pizza came, 2 pizzas came, we were in need of soda and still no ketchup. Its hard to articulate in this email, in detail how, none of the food came out together. I had to run to the desk several times to ask for any and everything my guests were in need of. I kept making my guests promises food coming, drink coming, nothing came. We were in need of cups, more plates, some food never came, cupcakes never came, no refills. Its endless with my complaints.I spoke with **** the Manager and our waitress. I also reached out the front desk staff, and another worker several times to the point, where my reaching out for help was useless and unheard.I had to go ask who was getting my group for laser tag, where we supposed to go somewhere or was someone coming for us. My guest went into Laser tag, hungry, without food. I ran up and down the stairs to get request refills on soda. That did not come. I had guest leave the party, my sons guest was telling their parents their hungry and thirsty.Towards the last 15 minutes before our scheduled time was ending and I waited to be acknowledged, I was waiting at the desk, I got apologies from the waitress who blamed others. At this time, I was told a space could be found for my guest outside our private room and an order could be placed and the food could come out but it would take an additional ***** minutes. I laughed softly and said I still never got the cupcakes. I politely said no thanks. Then I as I began to walk away the manager came to me and stated I was not intentionally ignoring you its a lot happening, a lot of larger parties. We are short staff and she told me she appreciated me for my patience. I expressed my embarrassment, and my disappointment. She offered her apologies to me. I was physically and mentally exhausted trying to bring this party together.I did not get what I paid for, I did not have a positive experience, neither did my guests.I do not like to blame it on race. However, the thought crossed my mind is it because we are a minority party group? Is it short staff? Do they treat us less than because they think they wont get a tip?All of these thoughts crossed my mind. Instead of enjoying my sons 13th birthday milestone birthday. I was thinking about the injustices of the world today, how some groups are still treated less than no matter how much money you make, no matter if you pay your way.I definitely do not get what I expected or paid for. I do believe I deserve a refund.Sincerely,*************************** I have sent several additional follow up emails to *******, she have communicated to me she have followed up with cooperate, no one is responding, then am told I should hear back from someone but there's nothing else she can do. I am getting sorry someone should get back to me but still haven't gotten anywhere. I have a tread of emails and ************************* responses, but no resolution. I paid ****** deposit 12/8/22 I paid ****** on 1/10/23 day of party I also paid for additional food on 01/10/23 that never came. What I did not get:Dedicated ************** Soda All food Cup Cakes Adequate private room Smooth transition to activities ( workers wasn't sure who was leading our guest or who was doing what)