Business ProfileforGroot Industries

We have had Groot Service since they took over the contract in our village. I have been asking each year to purchase the garbage can (aka tote) as the rental fee is ridiculous and adds up. I was always told that was not something they offered. 5 years ago I asked why it was not an option when I purchased the Recycle Tote. I was told they did not offer this for the Garbage Tote. In August when I called and asked, I was told it was ALWAYS something that they offered. I have been irate as I have paid so much in rental fees that I could have purchased several Garbage Totes. When I asked if my rental fees could be credited towards the Tote purchase they said that was not an option. When I asked if I could just keep the Tote I have been using for 7+ years and remove the rental they said that was not an option because they dont sell used Totes. This sounds like a scam. The *************************** has a lack of integrity, untrustworthy, and each person you speak with gives you a different answer. When the village contracted with **************** we never had such problems or bad customer service.In addition, I have changed my phone number with the company multiple times, as of Friday, it was still not updated. It Does NOT Help If You Call A Number that is Not My Current Number. I gave it to them, and they refuse to update our account.