Customer ReviewsforChicago Tribune

I called to cancel my subscription on July 3 via phone (ridiculous that it is not online) and was assured that it was cancelled. Today (9/11) I received an invoice for $172. When I called to complain, I was told that they do have a record of me cancelling on 7/3 but that the cancellation was effective 9/7 and I had to pay for the time in between (a charge of about $41)! What a scam! I told the operator that they needed to reverse that charge because I had already cancelled. She said she would escalate it to the billing department and tell them I did not want to pay my bill, which is a disgusting misrepresentation of the actual issue. This will make me think twice before ever subscribing to the Chicago Tribune ever again.

September 23, ************************************************************ inconvenience associated with your former Chicago Tribune subscription.Your feedback and information provided associated with this BBB Review and your home delivery account is being researched and proper course of action will be taken, if needed. Your account was cancelled as per your subscription's paid thru date which was effective September 8, 2024 during your request to **************** processed on July 3, 2024. The invoice you received was for the next bill cycle which reflected the future weeks if you continued the active subscription so you could please disregard as it was generated prior to the finalizing of this cancellation request. **************** did provide assistance during your contact on September 11th of which any outstanding balance due in the amount of $44.65 was adjusted associated with any additional charges for the premium issues and delivery surcharges applied during that timeframe. You can disregard any invoices received as it is no longer valid as no balance is due at this time. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to *********************************. Should you have any further concerns, would like any further assistance or to restart your account, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************

Where is the transparency in subscription costs? My elderly parents have been customers of the ******************** for many years. The cost of their home delivery subscription recently increased to over $3,600 a year - an untenable sum for persons on a fixed income. The online account management options provided no explanation, no insight into when their billing amount changed, no pricing for different subscription configurations, or a simple cancellation function. I appreciate the need for periodic changes to terms of service but the lack of communication or ability to manage the subscription borders on predatory.

Our sincere apologies regarding any inconvenience or frustration associated with your parent's Chicago Tribune.Unfortunately, I am unable to locate any subscription associated with your parent's account using your email address reflected. Therefore, **************** will be contacting you by email to obtain further information in order to provide any further assistance regarding this matter. In the meantime, you may contact **************** at ************ for any assistance regarding this concern as we value your feedback. Thank you, ****** Executive Resolution Center

I am so disappointed with the Chicago Tribune! My father passed away on Friday, July 12th. My mother paid $635 dollars to have his obituary printed in their newspaper on Tuesday, July 16th. Due to their electricity going out and then their back up generator going out, the paper didn't print. Thus, my fathers death notice wasn't published. We checked the papers on Wednesday, July 17th. His death notice wasn't printed. I contacted the newspaper and was told why the papers didn't get printed on Tuesday, July 16th and that my mother would receive a refund of $635 dollars in 7-10 business days. It is now Friday, August 9th and my mother STILL hasn't received her refund. She has called and spoken to the manager of obituaries, *********************** and a few Chicago Tribune employees. They all have apologized and said that my mother would receive a refund because the paper was not printed on Tuesday, July 16th. Today, my Mom spoke to a Chicago Tribune employee named ****** and was told that the paper had been printed and thus, my mom would not be receiving a refund. My mother told her she had spoken to *********************** and a few other Chicago Tribune employees and they admitted to the paper not being printed that day (her neighbors and local stores can vouch for this as well since they didn't receive their copies) and that my Mom would receive a refund. ****** said shed have to speak to her manager and get back to my mom. I am beyond livid. My mother is grieving the loss of my father and is being hassled around by these employees. For what? She paid for a service. They didn't provide it. Thus, she wants and deserves a refund, but they're dragging their feet. It makes the Chicago Tribune and its staff look money hungry and incredibly rude. This used to be a respected paper. It definitely cant be called that anymore. I will be contacting a lawyer for my mother and ********* Its so sad that this is what things have come to.    

Our sincere apologies and deepest sympathies for this matter. The information and concern provided within this review has been forwarded to the ********************************* for further assistance. In the meantime, please Classified Advertising at ************** or email ***************************** to provide any further information. Thank you, ****** ***************************

Paper has not been delivered 4 out of the last six days. I have called Tribune each time and was told they would re-deliver. They never do, so I have to call again to get a credit. After over 30 years as a subscriber I am going to cancel.

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Complaint and your home delivery account is being reviewed. Your feedback regarding your customer experience is acknowledged and proper course of action will be taken, if needed. After reviewing your subscription, it seems **************** did provide assistance to your missed delivery concerns associated with productions issues associated with the Storm but **************** will follow up with you directly in order to provide any further assistance. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************

I agreed to an amount to receive three days of Tribune. They billed me for more than they quoted on the phone. I didn't pay the bill. "THEY DIDN'T DELIVER THE NEWSPAPER "Weeks later they sent me a bill for $12.12.I called and said I never received a paper, and they said the account would be closed. Couple weeks later, I have received a notice from a collection agency (ARM Solutions) for the $12.12 

Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune. Unfortunately, I am unable to locate a subscription associated with your email address therefore **************** will be contacting you directly by your email address for further assistance. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************

I am now being charged $420 up from $320 for the paper delivery every day. This was $100 increase in 6 weeks!!! I have been a loyal customer for over 20 years and this is jaw dropping ridiculous. This is absolutely the most predatory business practice I have ever seen. New customers pay 6.99 a week. I am paying $10 PER DAY!!

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems you contacted **************** and they have provided assistance with your home delivery weekly rate on July 16, 2024 therefore you were placed on a discounted offer for 7 day home delivery service with digital access. Thank you for being a valued long time subscriber. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************

Chicago Tribune are trying to make me pay for papers I never received. They have already sent it to a collection agency. The amount is $14.37.

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune Sunday Only home delivery subscription. The information you provided within this BBB Review and your home delivery account has been reviewed and proper course of action will be taken, if needed. After reviewing your former subscription, there were no missed delivery complaints or any notes of any delivery concern. Due to your feedback, a credit adjustment in the amount of $14.48 has been processed associated with any prior balance due. Therefore, the account has no further balance and ARMS collections has been notified that no further balance is due. Please do not hesitate to contact our *************************** at ************ for any other concerns.Thank you,****** ***************************

Started the paper June 2, 2024. already missed two Sunday and two weekday tribunes. Same old story as two years ago. You will get your paper delivered by noon. That never happens. Need a person who is interested in the customer, and not just is answering the phone. customer service is terrible. they only deserve 1/2 of a star at best.  

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription.The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems that no recent complaints have been processed but your feedback is valued. Any prior missed delivery complaints have been credited and extended your paid thru date. Due to your feedback and customer experience, I have extended two additional weeks of delivery service as you have been a long time subscriber over the years with the Chicago Tribune.Please do not hesitate to contact our *************************** at ************ for any other concerns.Thank you,****** ***************************

I came here to complain about the Chicago Tribune Digital Services web site for "managing accounts", and had to laugh at the number of other reviews on the same subject. The Trib should offer a full management web site for subscribers that allows for viewing active billing periods, current rate and next billing cycle rate, and the ability to cancel at the click of a button. To see the average customer review as one star and the ******************** Rating and Accreditation at "A+" is truly laughable. My rating for treatment of customers is "F-".  

Our sincere apologies regarding any misunderstanding associated with your Chicago Tribune digital subscription.Your feedback is acknowledged regarding your customer experience. Please contact **************** if you would like to receive any additional information regarding your digital subscription at ************. Thank you, ****** ***************************

Morning paper is never delivered unless we call about missing delivery then this "morning" paper arrives after 1PM. CONTINUED complaints to customer service do not change this. I would give NO STARS if it was an option.

May 10, ********************************************************* frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Review and your home delivery account is being reviewed and proper course of action will be taken. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery complaints and credits but I have adjusted the account further of which extended your paid thru date 2 weeks until December 14,2024. **************** will be contacting you within the next 7 business days to confirm your newspapers have been received as scheduled to your satisfaction. In the meantime, should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************