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          National Van Lines, Inc. has 1 locations, listed below.

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            Business ProfileforNational Van Lines, Inc.

            Moving Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.24/5stars

            Average of 158 Customer Reviews

            Customer Complaints

            39 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2005

            Years in Business: 94

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            National Van Lines provides residential/commercial relocation and storage solutions for local, national and international moves. Whether your move is big or small we can assist you. Services include  full-service moving, long distance moving, packing, and storage. 

            Products & Services

            Corporate headquarters for moving and storage network. Household goods relocation.

            Business Details

            BBB File Opened:
            7/19/1967
            Years in Business:
            94
            Business Started:
            6/21/1929
            Business Started Locally:
            6/21/1929
            Business Incorporated:
            6/21/1929
            Accredited Since:
            10/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            155
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            9:00 AM - 5:00 PM
            Business Management
            • Ms. Deidra Pierson, Director of Communications
            Contact Information

            Principal

            • Ms. Deidra Pierson, Director of Communications

            Customer Contact

            • Ms. Deidra Pierson, Director of Communications
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I hired the moving company to deliver my belongings to my new home from NY to **********. I was charged $18,895.90. Some furniture items didnt arrive but most importantly my jewelry box and its contents of valuable and sentimental items. Im also missing another item precious to me bubble wrapped in a shower rod to protect this item. In addition some art work (3 so far) that had been carefully bubble wrapped were delivered with broken glass as well as 2 ******* glasses, also bubble and paper wrapped in a box. They didnt inform me that they would be making another stop along the way or would transfer items from the moving van to a U-Haul. Nor did they inform me of special packaging valued items until I complained it was missing. I did nothing wrong. Im a victim of their incompetence. They put a trace on these objects over a week ago and I am holding out little hope I will be reunited with my furniture or more important my jewelry. This is completely unacceptable unprofessional and fraudulent and it has left me devastated. No amount of money can replace what theyve taken from me but its a start. I would also want them to complete the move by finding my lost objects that I reported to them. Im hoping the BBB can add some pressure.
            Read More

            Customer Reviews

            158 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles L

            4 stars

            03/07/2024

            I was completely satisfied with actual moving of my possessions (nothing missing or broken), but I reduced my review by one star for something that was probably out the the control of National Van Lines (truck mechanical problems), and for something that was within their control (communication).My possessions were picked up on 2/9/2024 in ****************, and were supposed to arrive between 2/16-2/23 in ******, **. I called the driver on 2/15, wanting to know if he had a more narrow estimate of when he would arrive, and found out that he was still in WA, about 2 hours from where he picked up the possessions (i.e., most likely on the same day as the pick up or the day after), because his radiator needed to be replaced and the part was supposed to arrive that day and would probably not be replaced until 2/16.I was not notified by National Van Lines of this delay until 2/17, two days after I learned of the delay, and was told the new delivery window was changed to 2/24-2/29. I would guess that they could have known of this delay much earlier (on 2/10 or 2/11) if they kept in daily contact with the driver.Then National Van Lines contacted me by email on 2/24 that the latest estimate was delivery on 2/27. Then on 2/26, they contacted me and said the delivery will be on 2/28. I found out later from the driver the reason for the delay from 2/27 to 2/28 was because in ******, his transmission had a total failure because during the replacement of the radiator was not done properly (forgot to replace a bolt). He had to move everything to a U-Haul/Budget moving truck and drive from ****** to *****! I felt really bad for this driver.I know that delays can happen, but it also made me wonder if they are not paying drivers enough in order for them to keep their trucks in good working condition.

            National Van Lines, Inc. Response

            03/07/2024

            Thank you for sharing your experience. We apologize for the inconvenience caused by the mechanical issues and communication lapse. Your feedback helps us improve our services. We'll address these issues internally to ensure smoother experiences in the future.

            Local BBB

            BBB of Chicago & Northern Illinois

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