Business ProfileforMiniMoves, Inc.

I contracted MiniMoves to transport my belongings from ******, **, to ****************, **, based on an initial quote of $2419. After the pickup of my items, the final estimate skyrocketed to $5413, despite some discrepancies in the item count. The initial quote I signed specified that any overages would be charged per pound, but a customer service representative informed me the upcharge was based on the number of items instead. MiniMoves provided an $800 discount, which I accepted and paid in full to secure the discount. This payment was unusual as MiniMoves typically requires payment only upon delivery. The estimated delivery window provided was from 06-28-07/08. However, I was later informed that the delivery would be delayed until 07/11. On 07/11, the contract movers arrived an hour late and caused damage to the walls of my father's rental property, jeopardizing his security deposit. The delivery was someone elses belongings. Upon realizing the mistake, the movers left without delivering my items.I contacted MiniMoves and spoke to ***, who initially assured me she would investigate the issue. Despite this, I did not receive any update until 07/12. when I was informed that my belongings were mistakenly sent to ****** with no estimated time of arrival. When I expressed my frustration, *** said there was nothing that could be done immediately, and that I should contact ******** to file a 'delayed delivery claim' for reimbursement. However, I was told this claim could only be filed after my belongings were delivered, which is unreasonable given the ongoing delays and lack of a new delivery estimate.I find MiniMoves actions to be fraudulent and deceptive. I believe I am owed a significant concession on the final payment and a definitive ETA for the delivery of my belongings from ******. My next steps are to contact ******** for further assistance and to file complaints with the appropriate regulatory bodies. Thank you for addressing this matter.