Business ProfileforCircle of Wellness

On 4/24/23 I received a bill on the bill it was stated that the bill has been sent to collections.My complaint comes from the lack of honesty of the receptionist once I got the bill I seen charges that were false however the only charge that I should have is the New Patient Detailed Exam on 11/18/23 And a total of 1 missed appointment including 1 massage therapy for 1 hour that i received.On the bill that was sent out to me it says I had a PT ****** Therapy 15mins thats not TRUE ,following a 2nd charge that is not True called a PT Therapeutic Exercises 15 min that is not TRUE ,along with 2 missed appointments that are not TRUE ,My explanation below at the time this was a litigated acct and the case manager for me spoke with the receptionist on the first missed appointment and that missed appointment fee was Waived.I called to assure of it and make sure there were no miss understanding and sure enough I was told that its correct and they indeed waived that missed appointment fee Now far as the therapeutic therapy and exercises I have no idea why Im being charged for services I did not receive,the only services I received from them was 1 massage session for total of 1 hour that is it.I did have 2 others appointments scheduled but I called a week ahead of time and let them know I will not be returning and I do not want to accumulate any future charges and asked that I be taken off the schedule.I them called them back explaining that I no longer had an attorney and that any charges should be billed to me DIRECTLY.I was told that someone will reach back out to me and no one ever called me back I attempted to call and I still was never able to get to the bottom of making sure the bill be sent to me once I got the bill I called and the receptionist was so very rude she yelled she talked over me she had no care whatsoever about what I was explaining to her.Apparently the receptionists are not noteing customers chart when they call however because of the lack of honesty most businesses do I make sure to record every conversation and I make sure to let them know of it .I was also told by the receptionist that because its an auto case they have to chart my bill under therapy and therapeutic because they cant put down massage,That is totally lien on bills and deceiving others by charges way more than a normal customer will pay if nothing is done about this I will make sure to go to court this I cant call collections who are in the same office as well because they all are very rude yell and talk over you and only care about money