Business ProfileforSchilling Brothers Lumber

On December 13th, I went into Schillings to order a glass tile backsplash for my kitchen. The one I really wanted was not in stock, so I was told I would not get it until after the New Year and that the distribution center that it was coming from was located in *********, **, not far from my house. I placed the order with the salesperson *****. I asked if I could pick up the tile myself and not pay the delivery fee and was told no, but agreed anyway. A few days after New Year's, I called Schillings to get an update on an approximate delivery date and they told me January 17th, so I hired a contractor to come on January 20th.I began to remove all the old tiles from my kitchen walls myself on January 16th to save money. Removing the old tiles caused parts of the drywall to break, so i now have areas with holes and dents in my kitchen. When January 17th passed without any communication from Schillings, I had to call again. It was at this time, I was told there was a delivery issue and they were trying to get it off a container that was on its way to ********** and would not give me an exact date. I was naturally upset and had to cancel my contractor, who was also not happy. I was told someone would look into this and call me back with a date so I can reschedule my contractor, but again, no one did. Now today, after I called again, and spoke with *****, I'm told it may not be delivered until February 28th. Did they not order it the first time? Why is it coming from overseas when they told me it was *********? How come I have to keep calling for updates? Now I have holes in my walls for yet another 5 more weeks? This is horrible and I feel that I deserve a fair discount for my inconvenience and trouble.