Business ProfileforStretch Limousine, Inc.

I was extremely disappointed with the concert service I received on 6/3/23 to the *********************** concert. The driver was a very nice person but he was not prepared to take someone to a sold out concert at *************. He had trouble finding the entrance. I sent him a picture of the message from ************* about the designated pick up area. I thought we could find it before I went to the venue. I started to become concerned when he did not have a good plan to pick me up. To be honest that put a damper on my concert experience. When I booked this ride I was led to believe that a driver would be ready and waiting for me at a safe location since I booked a 9 hour service. I booked this service because I wanted a safe guaranteed ride home. After the show I texted the driver to arrange pick up. He wanted me to go to a place in the south loop that was 2.4 miles away and was not in a safe location. I had a panic attack. Some lady who said she was his coworker called me. She was not very nice and insisted I walk a long distance to find him because of street closures. I made my way to the ************* and saw many limos and drivers available offering rides. Why was my driver not able to meet me here. I seriously considered taking one of these rides. I continued to make my way towards ******** Ave. I spent $120 on a pedi cab. I had that guy call my driver to arrange pick up. I still had to walk several blocks to find my driver. My driver seemed extremely stressed by the street closures. I felt like I had to cheer him up despite having had a panic attack myself. I am very upset with the company for sending a driver with no knowledge of the venue or street closures. It was all over the news that there were street closures due to the ****** Street races next month. The driver should have been prepped by his employer. The manager was very rude when I called today. Who in their right mind would pay $750 to have to walk 2.5 miles alone in the dark.