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BBB Business Review

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BBB Accredited Business since

O'Hare Limousine Service

Additional Locations

Phone: (800) 376-5466 Fax: (847) 698-0701 View Additional Phone Numbers PO Box 601, Rosemont, IL 60018 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


O'Hare Limousine Service is a limousine company providing transportations services for airport departures and arrivals, special events, weddings, and corporate accounts, with several exotic cars available in their fleet. Located in Rosemont, IL, this company serves Chicago and surrounding areas, including Park Ridge, Des Plaines, Bensenville, Franklin Park, Northlake, Stone Park, Elk Grove Village, Mt Prospect, Norwood Park, Edison Park, Prospect Heights, Arlington Heights, Rolling Meadows, Schaumburg, Naperville, Evanston, Skokie, Bensenville, Carpentersville, Niles, Morton Grove, Wilmette, Winnetka, Elmhurst, Roselle, Bloomingdale, Villa Park, Lombard, Addison, Wood Dale, Bolingbrook, Romeoville, Glenview, Skokie, Lincolnwood, Glen Ellyn, Carol Stream, and Wheaton. The company has been in business since 1990 and has a fleet of over 100 vehicles to service the needs of their customers.

This company provides transportation for airport arrivals and departures, special events, corporate accounts, and weddings. The company has a variety of exotic cars, including cars from Bentley, Bugatti, Ferrari, Lamborghini, Lexus, Mercedes-Benz, Maserati, and Porsche, to provide class and style to a special event. Their fleet also includes limousines, corporate sedans, vans, and buses which are available depending on the need of the customer. Pick-up and drop-off are available for arrivals and departures from both Midway and O'Hare airports. The company also provides transportation for dances, birthday parties, bridal showers, bachelorette and bachelor parties, concerts and sporting events, and other special events. Their wedding package includes champagne with crystal glasses for the bride and groom, a "Just Married" sign, a fully stocked bar, a red carpet roll-out, and decorations in the color of the couple's choice.

Visit the website for O'Hare Limousine Service to learn more about their services, view pictures of their fleet, and reserve a car or van for a special event or airport arrival.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that O'Hare Limousine Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for O'Hare Limousine Service include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on O'Hare Limousine Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 09, 1997 Business started: 02/01/1990 Business started locally: 02/01/1990 Business incorporated 02/01/1990 in IL
Type of Entity


Business Management
Ms. Kathleen Maloney, Manager
Contact Information
Principal: Ms. Kathleen Maloney, Manager
Number of Employees


Business Category

Limousine Service Sightseeing Tours Wedding Supplies & Services Transportation Services Airport Transportation Buses - Charter & Rental Chauffeur Service Limousine Service (NAICS: 485320)

Alternate Business Names
DesPlaines Northwest Inc. Northwest Limousine Service, Inc. O'Hare Limousine O' Rosemont Schaumburg

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.