BBB Business Review
This Business is not BBB Accredited
A1 Limousine
Find a LocationPhone: (773) 444-0874Fax: (866) 248-8275View Additional Phone NumbersPO Box 56085, Chicago, IL 60656-0085info@a1usalimousine.comView Additional Email Addresseshttp://www.a1usalimousine.comView Additional Web Addresses! There is an alert for this business !
BBB Accreditation
A1 Limousine is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
A1 Limousine is a Non Accredited Business that is currently displaying the BBB Torch seal® on website.
The use of this trademark without permission is a violation of the trademark rights of the Council of BBB, Inc. This mark is licensed only to Accredited Businesses that have agreed to certain practices and to resolve disputes through a formal process, if necessary.
The business was sent a letter on October 29, 2010 requesting that the business immediately cease claiming or implying in any way that A1 Limousine is an Accredited Business by removing the BBB Torch seal from website.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered A1 Limousine's rating include:
- 14 complaints filed against business
- Failure to respond to 14 complaints filed against business.
- BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
- BBB does not have sufficient information to determine how long this business has been operating.
- BBB does not have sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 5 |
| Problems with Product / Service | 8 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 14 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThe BBB has requested basic information from this company. The company has declined to provide this information.
Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.
BBB file opened: 06/29/2008Business Category
Limousine Service
Alternate Business Names
A-1 USA Limousine ServiceLocationsX
2 Locations
8527 W Bryn Mawr Ave Apt 1W
Chicago, IL 60631-3696(312) 685-5888
(800) 774-8383
(800) 418-9655
(630) 833-7388DirectionsPO Box 56085
Chicago, IL 60656-0085Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*A1 Limousine is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Web Addresses
- https://www.a1limousineservice.com/
- www.a1usalimo.com
- www.a1chicago.com
- www.chicago-limo.net
- http://chicago-limousine.info
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Limousine Service
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
A1 Limousine is a Non Accredited Business that is currently displaying the BBB Torch seal® on website.
The use of this trademark without permission is a violation of the trademark rights of the Council of BBB, Inc. This mark is licensed only to Accredited Businesses that have agreed to certain practices and to resolve disputes through a formal process, if necessary.
The business was sent a letter on October 29, 2010 requesting that the business immediately cease claiming or implying in any way that A1 Limousine is an Accredited Business by removing the BBB Torch seal from website.