BBB Business Review

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This business is not BBB accredited.

Lease Finance Group

Phone: 8006835433x8320 Fax: (800) 342-7172 View Additional Phone Numbers 65 E Wacker Pl Ste 510, Chicago, IL 60601

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lease Finance Group include:

  • 382 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Customer Complaints Summary Read complaint details

382 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 105
Billing/Collection Issues 52
Delivery Issues 127
Guarantee/Warranty Issues 4
Problems with Product/Service 93
Total Closed Complaints 382

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Lease Finance Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 33
Total Customer Reviews 35

Additional Information

BBB file opened: September 01, 2004 Business started: 01/08/1992 Business started locally: 01/08/1992
Business Management
Mr. Customer Support
Contact Information
Principal: Mr. Customer Support
Business Category

Leasing Service Financial Services Office Machinery and Equipment Rental and Leasing (NAICS: 532420)

Additional Information

According to the company, their leases are considered commercial debt.

Products & Services

Lease Finance Group, LLC is a Chicago-based lease finance company specializing in the origination and servicing of micro-ticket leases, primarily for small and medium sized businesses. The company's equipment leases are primarily for point-of sale (POS) terminals, which retail and service merchants use to communicated VISA, MasterCard, AMEX, Discover and other credit/debit card purchases to a credit card processing bank.

The company's customers are retail businesses such as restaurants, stores, and other business establishments- the company does not market or sell any of its products or services to individual consumers. Per Lease Finance, the equipment covered under the company's lease agreements has no consumer use.

The financing arrangement between LFG and its lessees is in the form of a Commercial Non-Cancelable Equipment lease agreement ("lease agreement").

In the course of financing the equipment specifically selected for use by the lessee, LFG relies on a non-agent, third-party vendor (also referred to as vendor or independent sales organization ("ISO")) to procure, install, and service the equipment for the lessee. LFG leases this equipment on an "as is" basis, and the ISO itself is responsible for servicing the equipment and should handle all requests regarding equipment service issues.

Customer Review Rating plus BBB Rating Summary

Lease Finance Group has received 1.04 out of 5 stars based on 35 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.