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A-1 Jewelry & Coin is a Chicago jewelry dealer, family owned and operated since 1984. Located in the Lakeview neighborhood of Chicago, IL near the CTA Brown Line, A-1 Jewelry & Coin specializes in jewelry appraisals, coin appraisals, and buying and selling jewelry. The company sells EGL USA and Gemological Institute of America (GIA) certified gemstones and diamonds, Professional Coin Grading Service (CPCGS) and Numismatic Guarantee Certification (NGC) certified rare coins, and Paper Money Guaranteed rare paper money. A-1 Jewelry & Coin is a member of the American Numismatic Association.

This jewelry dealer buys and sells both modern jewelry and antique jewelry, such as engagement rings, pendants, tennis bracelets, earrings, pocket watches, and wrist watches. They deal in silver, gold, platinum, and diamonds, both buying and selling a variety of pieces which are EGL USA or GIA certified. They also buy and sell coins, foreign currency, flatware, and hollowware. A-1 Jewelry & Coin offers free consultations when buying jewelry from consumers, determining the quality and appropriate price of a piece through qualified certification, performed on-site. They also perform jewelry appraisals for insurance replacement claims. Their jewelry appraisals are performed by certified jewelers while the customer waits and are $50 each. A-1 Jewelry & Coin also provides online shopping at

Visit the website for A-1 Jewelry & Coin to request an appointment, view their online showroom, or learn more about their jewelry appraisals and consultation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Jewelry & Coin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Jewelry & Coin include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Jewelry & Coin
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 2010 Business started: 01/02/2003 Business started locally: 01/02/2003 Business incorporated 02/11/2002 in IL
Type of Entity


Business Management
Mr. Ralph Santiago, Owner/Founder/President John Polo, Owner/Presidentt/CEO
Contact Information
Principal: Mr. Ralph Santiago, Owner/Founder/President
Number of Employees


Business Category

Jewelry Buyers Coins,Stamps & Precious Metals Dealer Coin Dealers, Supplies Diamonds Flatware - Table Gold, Silver & Platinum Dealers Gold Buyers Jewelers - Retail Silverware Watches - Dealers Appraisal - Jewelry Jewelry Advisory Service Diamond Buyers All Other Nondepository Credit Intermediation (NAICS: 522298)

Alternate Business Names
A-1 Antique Jewelers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.